Strangers in a Strange Land: A Study of Second Language Speakers Searching for e-Services
(2017)
Presentation / Conference Contribution
Brazier, D., & Harvey, M. (2017, March). Strangers in a Strange Land: A Study of Second Language Speakers Searching for e-Services. Presented at Conference Human Information Interaction and Retrieval, Oslo, Norway
While the recent trend of digitisation of government and related services offers many advantages, it could introduce problems for those who are less information literate or who have particular issues searching for and understanding the necessary cont... Read More about Strangers in a Strange Land: A Study of Second Language Speakers Searching for e-Services.