Analysing communication in a complex service process: an application of social network analysis in the Scottish Prison Service (2009)
Journal Article
Hancock, P. G., & Raeside, R. (2010). Analysing communication in a complex service process: an application of social network analysis in the Scottish Prison Service. The journal of the Operational Research Society, 61(2), 265-274. https://doi.org/10.1057/jors.2008.145

This article utilizes social network analysis (SNA) and associated statistical techniques to examine a complex process known as Sentence Management in a Scottish Prison Service facility. Findings indicate that communication did not always follow the... Read More about Analysing communication in a complex service process: an application of social network analysis in the Scottish Prison Service.

Knowledge: the key to organisational survival (2001)
Journal Article
Raeside, R., & Walker, J. (2001). Knowledge: the key to organisational survival. The TQM magazine, 13(3), 156-160. https://doi.org/10.1108/09544780110366105

In modern business the acquisition and management of information has become a competitive force. It can be argued that this has always been the case. Critical in the gathering of information and its analysis is the use of statistics, yet there rema... Read More about Knowledge: the key to organisational survival.

Quality in Scotland (1999)
Journal Article
Masson, R., & Raeside, R. (1999). Quality in Scotland. The TQM magazine, 11(1), 12-16. https://doi.org/10.1108/09544789910246570

Gives an extensive historical overview of the industrial history of Scotland. Goes on to look at quality in Scotland today. Reports on a survey of 200 enterprises in Central Scotland with regard to the benefits of various quality practices. Concludes... Read More about Quality in Scotland.