Outputs (2)

The emotional labour of teleworkers conducting online counselling during Covid-19. (2023)
Journal Article
O'Neil, J., Heidl, B. H., Bratton, A., Vossler, A., & Moller, N. (2024). The emotional labour of teleworkers conducting online counselling during Covid-19. New Technology, Work and Employment, 39(2), 238-258. https://doi.org/10.1111/ntwe.12284

Drawing on emotional labour theory, this paper explores the barriers to emotionally complex telework, with a specific focus on the space, interface and pace of work. We examine the working lives of mental health counsellors who adapted from in‐person... Read More about The emotional labour of teleworkers conducting online counselling during Covid-19..

Developing middle managers in the Hong Kong Public sector: A critique of leadership development from a labour process perspective (2016)
Thesis
O'Neil, J. J. Developing middle managers in the Hong Kong Public sector: A critique of leadership development from a labour process perspective. (Thesis). Edinburgh Napier University. http://researchrepository.napier.ac.uk/Output/978274

Critical scholars have written about the ‘squeezed middle’ and the new labour process of front line and middle managers generally, but there is a gap in the literature relating to both how changes to managerial work have affected those subjected to t... Read More about Developing middle managers in the Hong Kong Public sector: A critique of leadership development from a labour process perspective.