All Outputs (3)

E-Government and the Digital Divide: A Study of English-as-a-Second-Language Users’ Information Behaviour (2017)
Presentation / Conference Contribution
Brazier, D., & Harvey, M. (2017, April). E-Government and the Digital Divide: A Study of English-as-a-Second-Language Users’ Information Behaviour. Presented at 39th European Conference on IR Research, ECIR 2017, Aberdeen, UK

Internet-based technologies are increasingly used by organisations and governments to offer services to consumers and the public in a quick and efficient manner, removing the need for face-to-face conversations and human advisors. Despite their obvio... Read More about E-Government and the Digital Divide: A Study of English-as-a-Second-Language Users’ Information Behaviour.

Strangers in a Strange Land: A Study of Second Language Speakers Searching for e-Services (2017)
Conference Proceeding
Brazier, D., & Harvey, M. (2017). Strangers in a Strange Land: A Study of Second Language Speakers Searching for e-Services. In CHIIR '17 Proceedings of the 2017 Conference on Conference Human Information Interaction and Retrieval (281-284). https://doi.org/10.1145/3020165.3022133

While the recent trend of digitisation of government and related services offers many advantages, it could introduce problems for those who are less information literate or who have particular issues searching for and understanding the necessary cont... Read More about Strangers in a Strange Land: A Study of Second Language Speakers Searching for e-Services.

The Long Term Effects of Search Query Examples on the Search Behaviours of Non-native Users of Government E-Services (2017)
Conference Proceeding
Brazier, D. (2017). The Long Term Effects of Search Query Examples on the Search Behaviours of Non-native Users of Government E-Services. In CHIIR '17 Proceedings of the 2017 Conference on Conference Human Information Interaction and Retrieval (417-419). https://doi.org/10.1145/3020165.3022175

Interacting with information in an on-line capacity is common place for the majority of people nowadays. However, there still remains a considerable section of society whose skills, knowledge and experience in such activities are creating significant... Read More about The Long Term Effects of Search Query Examples on the Search Behaviours of Non-native Users of Government E-Services.