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All Outputs (138)

Earnings Management in Polish Companies (2011)
Journal Article
Brzeszczyński, J., Gajda, J., & Schabek, T. (2011). Earnings Management in Polish Companies. Comparative Economic Research. Central and Eastern Europe, 14(3), 137-150. https://doi.org/10.2478/v10103-011-0023-1

This paper presents results of the investigation of a phenomenon known as "earnings management'' (EM) among the companies listed on the Polish stock market. The distribution of earnings per share (EPS) for the stocks around the threshold value of "ze... Read More about Earnings Management in Polish Companies.

Guest editorial From: International Journal of Event and Festival Management, Volume 2, Issue 2 (2011)
Journal Article
Leask, A., & Hassanien, A. (2011). Guest editorial From: International Journal of Event and Festival Management, Volume 2, Issue 2. International Journal of Event and Festival Management, 2(2), https://doi.org/10.1108/ijefm.2011.43402baa.001

The field of “event management” is extremely complex, with huge variance in their type, purpose, aims and desired outcomes. Their diversity has been explored by academics and practitioners, resulting in a diverse range of research interests and proje... Read More about Guest editorial From: International Journal of Event and Festival Management, Volume 2, Issue 2.

Handling Customer Complaints in the Hospitality Industry (2011)
Journal Article
Dinnen, R., & Hassanien, A. (2011). Handling Customer Complaints in the Hospitality Industry. International Journal of Customer Relationship Marketing and Management, 2(1), 66-88. https://doi.org/10.4018/jcrmm.2011010105

Drawing on associated literature and empirical research, this paper examines the engagement and expertise of hotels in handling customer complaints. This is of considerable interest to practitioners and academics within the field of hospitality manag... Read More about Handling Customer Complaints in the Hospitality Industry.

Key Performance Indicators for Innovation Implementation: Perception vs. Actual Usage (2011)
Journal Article
Sawang, S. (2011). Key Performance Indicators for Innovation Implementation: Perception vs. Actual Usage. Asia Pacific Management Review, 16(1), 23-29

This paper aimed to explore the proportion associated with the perceived importance and the actual use of performance indicators from manufacturing and non manufacturing industries. The sample was 86 small and medium sized-organizations in Thailand.... Read More about Key Performance Indicators for Innovation Implementation: Perception vs. Actual Usage.

Behavioural Antecedents of Inter-firm Linkages in the Irish Road Freight Industry (2011)
Presentation / Conference Contribution
Plant, E., & McGovern, J. (2011, January). Behavioural Antecedents of Inter-firm Linkages in the Irish Road Freight Industry. Presented at The 43rd Annual Conference of the Universities’ Transport Studies Group, Milton Keynes

The Irish road haulage industry exhibits a structure dominated by single-vehicle owner-managed operators. This has implications for the Irish economy through reduced efficiency. It is crucial that Ireland’s transport policies sustain its trade-depen... Read More about Behavioural Antecedents of Inter-firm Linkages in the Irish Road Freight Industry.

A holistic model of governance for SMEs (2011)
Presentation / Conference Contribution
Crossan, K., & Henschel, T. (2011, December). A holistic model of governance for SMEs. Paper presented at BAFA South East Area Group Annual Conference, London

No abstract available.

Creating competitive advantage through the effective experience economy in museums (2011)
Presentation / Conference Contribution
Howard, S., & Chiu, S. (2011, July). Creating competitive advantage through the effective experience economy in museums. Presented at 4th Critical Tourism Studies Conference, Cardiff, UK

The concept of the Experience Economy addresses trends in economic development with the assertion that there is an economic value to experience. The phenomenon of an increasingly experiential value orientation in both consumer behavior and reactiona... Read More about Creating competitive advantage through the effective experience economy in museums.

Beyond the Fringe: Creativity and the City (2011)
Book Chapter
Ind, N., & Todd, L. (2011). Beyond the Fringe: Creativity and the City. In International Place Branding Yearbook 2011 (47-59). Palgrave Macmillan. https://doi.org/10.1057/9780230343320_5

One of the deep-rooted and long-established ideas of brand building is the need for control. The argument is that, for consumers and other stakeholders to have a clear understanding of a brand, there needs to be consistency of communication and actio... Read More about Beyond the Fringe: Creativity and the City.

Events management education. (2011)
Book Chapter
Leask, A., & Barron, P. (2011). Events management education. In The Routledge Handbook of Events. Routledge. https://doi.org/10.4324/9780203803936.ch30

This chapter considers the development of events management education and the close association that this has with the development of academic research in the events management sector. The chapter starts with an introduction to the sector and the eme... Read More about Events management education..

"Brand Soul"– The Renaming Principles of a Service Organization. (2011)
Presentation / Conference Contribution
Williams Jr, R., & Omar, M. (2011, December). "Brand Soul"– The Renaming Principles of a Service Organization. Paper presented at 6th International Business and Social Science Research Conference

This paper investigates the process of renaming, and the impact that changing a service organizations‟ name has on its ability to profitably compete. It analyzes the role of the service brand management process, develops benefit analysis insight in a... Read More about "Brand Soul"– The Renaming Principles of a Service Organization..

"You don't buy clothes-you buy an identity" - the correlation between fashion brand and country-of-origin. (2011)
Presentation / Conference Contribution
Tjandra, N. C., Omar, M., & Williams, J. (2011, July). "You don't buy clothes-you buy an identity" - the correlation between fashion brand and country-of-origin. Presented at Marketing Fields Forever: Academy of Marketing Annual Conference

This paper is part of a bigger qualitative study about the perception of country-of-origin from
consumers in different countries. The purpose of this paper is to identify and explore whether
country-of-origin information influences customers’ perce... Read More about "You don't buy clothes-you buy an identity" - the correlation between fashion brand and country-of-origin..

Does country-of-origin matter? a comparison study of the advanced vs. emerging and developing economies' consumer. (2011)
Presentation / Conference Contribution
Tjandra, N. C., Omar, M., & Ensor, J. (2011, July). Does country-of-origin matter? a comparison study of the advanced vs. emerging and developing economies' consumer. Presented at Marketing Fields Forever: Academy of Marketing Annual Conference

This paper identifies and explores whether the customers from advanced and emerging and
developing economies have different perceptions towards country-of-origin of international
branded clothes. It has been suggested that country-of-origin is comm... Read More about Does country-of-origin matter? a comparison study of the advanced vs. emerging and developing economies' consumer..

Factors that influence student e-learning participation in a UK Higher Education institution. (2011)
Journal Article
Penny, K. I. (2011). Factors that influence student e-learning participation in a UK Higher Education institution. Interdisciplinary Journal of E-Learning and Learning Objects, 7, 81-95

E-learning involves the use of information and communication technologies to deliver teaching and learning and is becoming increasingly important in the delivery of higher education. An online questionnaire survey was designed to gather information o... Read More about Factors that influence student e-learning participation in a UK Higher Education institution..