From Commitment to Control: A Labour Process Study of Workers' Experiences of the Transition from Clerical to Call Centre Work at British Gas
(2007)
Thesis
Ellis, V. From Commitment to Control: A Labour Process Study of Workers' Experiences of the Transition from Clerical to Call Centre Work at British Gas. (Thesis). University of Stirling. http://researchrepository.napier.ac.uk/Output/1203160
Despite their continuing importance to the UK economy and their employment of significant numbers of workers from a range of professions, the utilities have received scant attention from critical scholars of work. This neglect represents a missed opp... Read More about From Commitment to Control: A Labour Process Study of Workers' Experiences of the Transition from Clerical to Call Centre Work at British Gas.