All Outputs (2)

Cultural Intelligence and Customer Satisfaction: A Quantitative Analysis of International Hotels in India (2012)
Journal Article
Arora, P., & Rohmetra, N. (2012). Cultural Intelligence and Customer Satisfaction: A Quantitative Analysis of International Hotels in India. Review of Management and Economic Engineering, 11(1),

The interface between cultural Intelligence and Customer Satisfaction: The Hospitality "Perspective" (2012)
Journal Article
Rohmetra, N., & Arora, P. (2012). The interface between cultural Intelligence and Customer Satisfaction: The Hospitality "Perspective". International journal of engineering and industrial management, 4, 59-76

Cultural differences and cultural diversity, in today's globalized world, is a challenge to be faced by individuals and organizations. The shrinkage of cultural boundaries across the world, as an impact of globalization, has made it imperative for gl... Read More about The interface between cultural Intelligence and Customer Satisfaction: The Hospitality "Perspective".