All Outputs (3)

Determinants of satisfaction with campus transportation services: Implications for service quality (2016)
Journal Article
Charbatzadeh, F., Ojiako, U., Chipulu, M., & Marshall, A. (2016). Determinants of satisfaction with campus transportation services: Implications for service quality. Journal of Transport and Supply Chain Management, 10(1), Article a203. https://doi.org/10.4102/jtscm.v10i1.203

Background: In a number of countries, buses are a critical element of public transportation, providing the most inclusive and sustainable mode of transportation to all forms of citizenry, including staff and students of universities.
Objectives: Th... Read More about Determinants of satisfaction with campus transportation services: Implications for service quality.

Social cohesion and interpersonal conflicts in projects (2016)
Journal Article
Ojiako, U., Manville, G., Zouk, N., & Chipulu, M. (2016). Social cohesion and interpersonal conflicts in projects. Proceedings of the ICE - Management, Procurement and Law, 169(2), 77-84. https://doi.org/10.1680/jmapl.14.00038

One particular area of project management literature that has continued to gain momentum is its social dimension, with a number of scholars emphasising the fact that there is a considerable social dimension to every project activity. Within this cont... Read More about Social cohesion and interpersonal conflicts in projects.

Consumer action in response to ethical violations by service operations firms: The impact of heterogeneity (2016)
Journal Article
Chipulu, M., Ojiako, U., & Marshall, A. (2016). Consumer action in response to ethical violations by service operations firms: The impact of heterogeneity. Society and Business Review, 11(1), 24-45. https://doi.org/10.1108/SBR-09-2015-0052

Purpose
The purpose of this study is to examine whether individual demographic and socio-cultural factors affect actions taken by consumers in relation to ethical violations and failure (or perceived ethical violations and failure) by service operat... Read More about Consumer action in response to ethical violations by service operations firms: The impact of heterogeneity.