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‘To whom am I speaking?’; Public responses to crime reporting via live chat with human versus AI police operators (2025)
Journal Article
Bradford, B., Kyprianides, A., Andrews, W., Aston, E., Clayton, E., O'Neill, M., & Wells, H. (online). ‘To whom am I speaking?’; Public responses to crime reporting via live chat with human versus AI police operators. Policing and Society, https://doi.org/10.1080/10439463.2025.2453437

Driven by social and technological change and the imperative to enhance efficiency, police have in recent years adopted various technologies to transform their interactions with the public. In the UK, these initiatives often fall under ‘transformatio... Read More about ‘To whom am I speaking?’; Public responses to crime reporting via live chat with human versus AI police operators.