A Flexible Toolkit for Evaluating Person-Centred Digital Health and Wellness at Scale

O�Donnell, Catherine A.; O�Connor, Siobhan; Devlin, Alison M.; Mair, Frances S.; McGee-Lennon, Marilyn; Bouamrane, Matt-Mouley; Grieve, Eleanor; O'Donnell, Catherine; O'Connor, Siobhan; Agbakoba, Ruth; Devlin, Alison; Barry, Sarah; Bikker, Annemieke; Finch, Tracy; Mair, Frances

Abstract

The Delivering Assisted Living Lifestyles at Scale (dallas) program was a large-scale, nationwide deployment of digital health and wellbeing products and services in the UK. Telehealth, telecare, mobile apps, personal health records, and assisted living technology were implemented by four large multi-stakeholder consortia and a multidimensional evaluation was carried out across the lifecycle from examining co-design and redesign of services through to rolling out services via statutory, private and consumer routes. A flexible toolkit of descriptive, process and outcome measures was developed and iteratively refined throughout the program. This approach enabled a longitudinal mixed-methods evaluation, underpinned by a robust social theory of implementation called ‘Normalization Process Theory’. There remains uncertainty about the best approaches to real world digital health evaluation. This program provided a unique opportunity to develop the knowledge base and toolkit of qualitative and quantitative methods necessary to evaluate person-centered digital health technologies deployed at scale.

• Presentation Conference Type: Conference Paper (Published)
• Conference Name: 7th International Conference on Applied Human Factors and Ergonomics (AHFE 2016)
• Start Date: Jul 27, 2016
• End Date: Jul 31, 2016
• Acceptance Date: Jul 2, 2016
• Online Publication Date: Jul 2, 2016
• Publication Date: Jul 2, 2016
• Deposit Date: Dec 31, 2016
• Electronic ISSN: 2194-5365
• Pages: 105-118
• Series Title: Advances in Intelligent Systems and Computing
• Series Number: 482
• Series ISSN: 2194-5357
• Book Title: Advances in Human Factors and Ergonomics in Healthcare
• ISBN: 9783319416519; 9783319416526
• DOI: https://doi.org/10.1007/978-3-319-41652-6_11
• Keywords: Health informatics, eHealth, digital health, telemedicine, implementation, evaluation
• Public URL: http://researchrepository.napier.ac.uk/Output/458965