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Effect of conflict‐outcomes: moderating role of psychosocial mentoring and emotional intelligence

Cheung, Millissa F Y; Wong, Chi‐Sum; Chiu, Warren C K

Authors

Chi‐Sum Wong

Warren C K Chiu



Abstract

Based on the perspective of emotions, this study examines the moderating role of psychosocial mentoring and emotional intelligence (EI) on the impact of task/relationship conflict on outcomes. We collect data of 206 employees from diverse industries in Hong Kong, a Special Administrative Region of China. Results show that psychosocial mentoring reduces the negative influence of task/relationship conflict to OCB, but this moderating effect is not significant for turnover intentions. EI has no moderating effect on the task/relationship conflict-OCB relationships. However, EI can reduce the negative influence of relationship conflict on employees’ turnover intentions. This EI moderating effect is not significant for the influence of task conflict on turnover intentions. Implications for mentoring and EI are discussed.

Journal Article Type Article
Acceptance Date Feb 26, 2021
Online Publication Date Mar 30, 2021
Publication Date 2022-07
Deposit Date Feb 4, 2023
Journal Asia Pacific Journal of Human Resources
Print ISSN 1038-4111
Electronic ISSN 1744-7941
Publisher Wiley
Peer Reviewed Peer Reviewed
Volume 60
Issue 3
Pages 658-681
DOI https://doi.org/10.1111/1744-7941.12292
Keywords emotional intelligence, organisational citizenship behaviour, relationship conflict, supervisory mentoring support, task conflict