Skip to main content

Research Repository

Advanced Search

Significant risk factors associated with facilities management (FM) outsourcing: A study on Nigeria’s public hospitals

Ikediashi, Dubem I.; Ogunlana, Stephen O.

Authors

Stephen O. Ogunlana



Abstract

Purpose
The purpose of this paper is to extend the body of knowledge on healthcare facilities management (FM) by investigating the risks associated with outsourcing of FM services in hospitals.

Design/methodology/approach
The paper relied on two strands of methodology common with pragmatic research. Questionnaire survey (QS) used data from 208 respondents representing ten hospitals while three out of the ten hospitals involved in the QS were selected based on their willingness to enter the case study (CS) interview. Data collected were analysed using descriptive and inferential statistics for QS and using narrative techniques by discussing themes, sub-themes for the CS.

Findings
Findings established 24 out of the 35 risk factors as critical, four factors as somehow critical, and five factors as not critical. Besides, nine risk factors were found to be significantly loaded on the five risk categories. The rank analysis also revealed that the top five critical risk factors are: inexperience and lack of requisite skills; possibility of fraud by vendor; financial failure of chosen vendor; vendor opportunism; and fall in morale of employees.

Originality/value
The study provides an unambiguous contribution to exiting body of knowledge on outsourcing risks as it relates to healthcare FM. It reinforces the theory that risks exist in any form of relationship but developed a distinct body of factors associated with outsourcing of FM services particularly from the context of Nigeria’s public healthcare sector.

Journal Article Type Article
Online Publication Date Nov 16, 2015
Publication Date 2015
Deposit Date Jan 1, 2023
Journal Engineering, Construction and Architectural Management
Print ISSN 0969-9988
Publisher Emerald
Peer Reviewed Peer Reviewed
Volume 22
Issue 6
Pages 771-796
DOI https://doi.org/10.1108/ecam-03-2014-0046
Public URL http://researchrepository.napier.ac.uk/Output/2996786