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Analysis of risks associated with facilities management outsourcing: A multivariate approach

Ikediashi, Dubem I.; Ogunlana, Stephen O.; Boateng, Prince; Okwuashi, Onuwa

Authors

Stephen O. Ogunlana

Prince Boateng

Onuwa Okwuashi



Abstract

Purpose
The purpose of this study is to analyse the risk factors associated with outsourcing of facilities management (FM) services.

Design/methodology/approach
The study administered questionnaires on 146 registered members of International Facilities Management Association (IFMA), Nigeria chapter, who carry out their professional practice in Lagos, Nigeria. The survey, conducted in February, 2011 targeted facilities managers, property managers, maintenance officers and procurement officers cutting across the three levels of management. A total of 61 of them returned valid questionnaires, giving a response rate of 41.8 percent.

Findings
Findings reveal that “poor quality of services” was rated the most critical risk factor associated with facilities management outsourcing, while “security” and “inexperience” closely followed in that order. Also, there was no significant difference in the rankings of the stakeholders on more than 75 percent of the factors.

Research limitations/implications
Most practitioners would have been left out of the survey due to non‐registration with IFMA due to the seeming novelty of facilities management practice in Nigeria.

Originality/value
This paper provides an unambiguous empirical‐based analysis of outsourcing risks from the perspective of facilities management practice in Nigeria.

Journal Article Type Article
Online Publication Date Sep 21, 2012
Publication Date 2012
Deposit Date Jan 1, 2023
Journal Journal of Facilities Management
Print ISSN 1472-5967
Publisher Emerald
Peer Reviewed Peer Reviewed
Volume 10
Issue 4
Pages 301-316
DOI https://doi.org/10.1108/14725961211265756
Public URL http://researchrepository.napier.ac.uk/Output/2996760