Dr Tie Cui T.Cui@napier.ac.uk
Lecturer
This article explores the nature of individual and public value creation/destruction through public service design and delivery and offers a process model of value destruction within such delivery. It articulates key lessons for public service managers in responding to and mitigating such value destruction.
Cui, T., & Osborne, S. P. (2023). New development: Value destruction in public service delivery—a process model and its implications. Public Money and Management, 43(2), 187-190. https://doi.org/10.1080/09540962.2022.2126645
Journal Article Type | Article |
---|---|
Acceptance Date | Sep 16, 2022 |
Online Publication Date | Oct 27, 2022 |
Publication Date | 2023 |
Deposit Date | Oct 31, 2022 |
Publicly Available Date | Feb 15, 2023 |
Print ISSN | 0954-0962 |
Electronic ISSN | 1467-9302 |
Publisher | Routledge |
Peer Reviewed | Peer Reviewed |
Volume | 43 |
Issue | 2 |
Pages | 187-190 |
DOI | https://doi.org/10.1080/09540962.2022.2126645 |
Keywords | Public service delivery, public service value, public value, value creation, value destruction |
Public URL | http://researchrepository.napier.ac.uk/Output/2928075 |
New development: Value destruction in public service delivery—a process model and its implications
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