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Benchmarking the business and operations strategy link.

McGarrie, Brian; MacKerron, Grant

Authors

Brian McGarrie

Grant MacKerron



Contributors

Domien Draaijer
Editor

Harry Boer
Editor

Koos Krabbendam
Editor

Abstract

This paper reports on the use of benchmarking to improve the links between business and operations strategies. The use of benchmarking as a tool to facilitate improvement in these crucial links is examined. The existing literature on process benchmarking is used to form a structured questionnaire to apply to six case studies of major maunfacturing companies. Four of these case studies are presented drawing upon the critical success factors identified both in the literature and on the case results. Recommendations for further work are outlined.

Citation

McGarrie, B., & MacKerron, G. (1995, May). Benchmarking the business and operations strategy link. Presented at International Conference - European Operations Management Association

Conference Name International Conference - European Operations Management Association
Online Publication Date Apr 1, 1995
Publication Date 1995
Deposit Date Sep 18, 2015
Publicly Available Date Sep 18, 2015
Peer Reviewed Peer Reviewed
Pages 314-318
Book Title International Conference - European Operations Management Association : Management and new production systems
Keywords Business; management; benchmarking; self assessment; operations strategy;
Public URL http://researchrepository.napier.ac.uk/id/eprint/9118
Contract Date Sep 18, 2015

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