Benchmarking the business and operations strategy link.

McGarrie, Brian; MacKerron, Grant

Abstract

This paper reports on the use of benchmarking to improve the links between business and operations strategies. The use of benchmarking as a tool to facilitate improvement in these crucial links is examined. The existing literature on process benchmarking is used to form a structured questionnaire to apply to six case studies of major maunfacturing companies. Four of these case studies are presented drawing upon the critical success factors identified both in the literature and on the case results. Recommendations for further work are outlined.

• Conference Name: International Conference - European Operations Management Association
• Online Publication Date: Apr 1, 1995
• Publication Date: 1995
• Deposit Date: Sep 18, 2015
• Publicly Available Date: Sep 18, 2015
• Peer Reviewed: Peer Reviewed
• Pages: 314-318
• Book Title: International Conference - European Operations Management Association : Management and new production systems
• Keywords: Business; management; benchmarking; self assessment; operations strategy
• Public URL: http://researchrepository.napier.ac.uk/id/eprint/9118
• Contract Date: Sep 18, 2015