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Preclinic telephone consultations: an observational cohort study

O'Byrne, L; Roberts, NJ; Partridge, MR

Authors

L O'Byrne

MR Partridge



Abstract

Patients referred to secondary care for specialist respiratory review frequently undergo multiple hospital attendances for investigations and consultations. This study evaluated the potential of a preclinic telephone consultation and subsequent coordination of tests and face-to-face consultations to reduce hospital visits. Total hospital attendances were recorded for three cohorts (participants, non-participants and comparators) for 6 months from first specialist contact. Patients completed the medical interview satisfaction scale-21 (MISS-21). The study showed that a preclinic telephone consultation can significantly reduce hospital visits over a fixed period without reducing patient satisfaction. In total, 20.8% of the participant group had three or more hospital attendances compared with 42.9% of the non-participant group (p=0.001) and 44.7% of the comparator group (p=0.002). Participants had fewer follow up visits and lower rates of non-attendance/late rearrangement of appointments. This service reduces unnecessary hospital visits, seems to improve patient compliance and may save costs associated with non-attendance and follow up consultations.

Journal Article Type Article
Online Publication Date Apr 1, 2012
Publication Date 2012-04
Deposit Date Aug 30, 2022
Journal Clinical Medicine
Print ISSN 1470-2118
Electronic ISSN 1473-4893
Publisher Royal College of Physicians
Peer Reviewed Peer Reviewed
Volume 12
Issue 2
Pages 140-145
DOI https://doi.org/10.7861/clinmedicine.12-2-140
Keywords Consultations, respiratory, telephone
Public URL http://researchrepository.napier.ac.uk/Output/2899597