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New development: ‘Appreciate–Engage–Facilitate’—The role of public managers in value creation in public service ecosystems

Osborne, Stephen P.; Powell, Madeline; Cui, Tie; Strokosch, Kirsty


Stephen P. Osborne

Madeline Powell

Tie Cui

Kirsty Strokosch


This article argues for the ‘public service ecosystem’ as an organizing framework through which to appreciate the interactions and integration of the institutional, service, and individual levels in public service delivery. It offers a heuristic (‘Appreciate–Engage–Facilitate’) through which to understand and support the role of public managers in value creation at all levels of such ecosystems.

Journal Article Type Article
Acceptance Date Apr 30, 2021
Online Publication Date May 12, 2021
Publication Date Nov 17, 2021
Deposit Date Apr 11, 2022
Publicly Available Date Apr 14, 2022
Journal Public Money & Management
Print ISSN 0954-0962
Electronic ISSN 1467-9302
Publisher Routledge
Peer Reviewed Peer Reviewed
Volume 41
Issue 8
Pages 668-671
Keywords Public Administration; Sociology and Political Science; General Business, Management and Accounting; Finance; Accounting
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New Development Appreciate Engage Facilitate The Role Of Public Managers In Value Creation In Public Service Ecosystems (1.3 Mb)

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Copyright Statement
© 2021 The Author(s). Published by Informa UK Limited, trading as Taylor & Francis Group. This is an Open Access article distributed under the terms of the Creative Commons Attribution-NonCommercial-NoDerivatives License (, which permits non-commercial re-use, distribution, and reproduction in any medium, provided the original work is properly cited, and is not altered, transformed, or built upon in any way.

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