New development: ‘Appreciate–Engage–Facilitate’—The role of public managers in value creation in public service ecosystems

Osborne, Stephen P.; Powell, Madeline; Cui, Tie; Strokosch, Kirsty

Abstract

This article argues for the ‘public service ecosystem’ as an organizing framework through which to appreciate the interactions and integration of the institutional, service, and individual levels in public service delivery. It offers a heuristic (‘Appreciate–Engage–Facilitate’) through which to understand and support the role of public managers in value creation at all levels of such ecosystems.

Citation

Osborne, S. P., Powell, M., Cui, T., & Strokosch, K. (2021). New development: ‘Appreciate–Engage–Facilitate’—The role of public managers in value creation in public service ecosystems. Public Money and Management, 41(8), 668-671. https://doi.org/10.1080/09540962.2021.1916189

• Journal Article Type: Article
• Acceptance Date: Apr 30, 2021
• Online Publication Date: May 12, 2021
• Publication Date: Nov 17, 2021
• Deposit Date: Apr 11, 2022
• Publicly Available Date: Apr 14, 2022
• Journal: Public Money & Management
• Print ISSN: 0954-0962
• Electronic ISSN: 1467-9302
• Publisher: Routledge
• Peer Reviewed: Peer Reviewed
• Volume: 41
• Issue: 8
• Pages: 668-671
• DOI: https://doi.org/10.1080/09540962.2021.1916189
• Keywords: Public Administration; Sociology and Political Science; General Business, Management and Accounting; Finance; Accounting
• Public URL: http://researchrepository.napier.ac.uk/Output/2863338