Self-assessment using the EFQM's excellence 2000 model: which method is best?

MacKerron, Grant; McGlynn, K

Abstract

The authors describe how many organisations, of all sizes, are adopting the European Foundation for Quality Management's (EFQM's) Excellence 2000 model as a means of assessing themselves to gain the multiple benefits of improved performance. Various approaches are available to do this-the question is which one to use.

Citation

MacKerron, G., & McGlynn, K. (2000). Self-assessment using the EFQM's excellence 2000 model: which method is best?. Engineering Science and Education Journal, 9, 273-277. https://doi.org/10.1049/esej%3A20000608

• Journal Article Type: Article
• Publication Date: 2000-12
• Deposit Date: Jan 30, 2012
• Publicly Available Date: Jan 30, 2012
• Print ISSN: 0963-7346
• Electronic ISSN: 0963-7346
• Peer Reviewed: Peer Reviewed
• Volume: 9
• Pages: 273-277
• DOI: https://doi.org/10.1049/esej%3A20000608
• Keywords: European Foundation for Quality Management; Excellence 2000 model; quality management self-assessment; organisations; performance
• Public URL: http://researchrepository.napier.ac.uk/id/eprint/4952
• Publisher URL: http://dx.doi.org/10.1049/esej:20000608
• Contract Date: Jan 30, 2012