Getting the story straight

McCall, Rod; Turner, Phil; Turner, Susan; McCall, Roderick

Abstract

We argue that the use of a user-centred design approach necessarily involves some form of story telling or narrative. Given that both the potential end-users and the designers themselves often (perhaps usually) have different interests and points-of-view to present, the resultant co-constructed narrative describing the desired interactive system is inevitably the product ofcompromise. We describe how such an unwanted compromise can arise and how the process by which it arose can be unpicked using Bakhtin’s approach to the analysis of narrative

Citation

McCall, R., Turner, P., Turner, S., & McCall, R. (2001, September). Getting the story straight. Presented at HCI 2001 and IHM 2001, Lille, France

• Presentation Conference Type: Conference Paper (published)
• Conference Name: HCI 2001 and IHM 2001
• Start Date: Sep 10, 2001
• End Date: Sep 14, 2001
• Publication Date: Sep 10, 2001
• Deposit Date: Jul 6, 2010
• Publisher: Springer
• Peer Reviewed: Peer Reviewed
• Pages: 267-278
• Book Title: People and Computers XV-Interaction without frontiers: joint proceedings of HCI 2001 and IHM 2001
• ISBN: 1852335157
• DOI: https://doi.org/10.1007/978-1-4471-0353-0_16
• Keywords: narrative; user-centred design; collaborative virtual environments; requirements
• Public URL: http://researchrepository.napier.ac.uk/id/eprint/3271