Susan Turner
A web of contradictions
Turner, Susan; Turner, Phil
Authors
Phil Turner
Abstract
We describe our use of contradictions, a concept central to a popular formulation of activity theory, to derive requirements of a new technical system to support an administrative system. Contradictions are the underlying causes of disturbances in the free operation of workplace activities. We argue and demonstrate that the resolution of such contradictions can be used as the basis for the (user-centred) design of a new system. We conclude that contradictions are both conceptually valuable in understanding the design of systems and are of considerable practical use.
Citation
Turner, S., & Turner, P. (2001). A web of contradictions. Interacting with Computers, 14(1), 1-14. https://doi.org/10.1016/s0953-5438%2801%2900039-x
| Journal Article Type | Article |
|---|---|
| Publication Date | 2001-12 |
| Deposit Date | May 22, 2008 |
| Print ISSN | 0953-5438 |
| Electronic ISSN | 1873-7951 |
| Publisher | Oxford University Press |
| Peer Reviewed | Peer Reviewed |
| Volume | 14 |
| Issue | 1 |
| Pages | 1-14 |
| DOI | https://doi.org/10.1016/s0953-5438%2801%2900039-x |
| Keywords | Activity theory Requirements, Case study, User-centred design, Technical systems, Administrative support |
| Public URL | http://researchrepository.napier.ac.uk/id/eprint/1791 |