An activity theoretic approach to surfacing evaluation issues.

Turner, Phil; Turner, Susan

Abstract

We introduce activity theory and the role of contradictions as a basis for making visible the structure and dynamics of work systems. Then, by way of a case study set in a national counter-fraud agency, we demonstrate how activity theory supports an understanding of an information system in context. Finally, we show how an analysis of contradictions – which are a key element of a current formulation of activity theory and constitute opportunities for growth and development – can surface complex, interrelated issues for subsequent post-hoc evaluation.

Citation

Turner, P., & Turner, S. (2002). An activity theoretic approach to surfacing evaluation issues. Journal of applied systems studies : methodologies and applications for systems approaches, 3, 134-155

• Journal Article Type: Article
• Publication Date: Jan 1, 2002
• Deposit Date: May 23, 2008
• Print ISSN: 1466-7738
• Peer Reviewed: Peer Reviewed
• Volume: 3
• Pages: 134-155
• Keywords: Activity theory; Contradictions; Work structures; Work dynamics; Case study; Information systems
• Public URL: http://researchrepository.napier.ac.uk/id/eprint/1785
• Publisher URL: http://www.cisp-publishing.com/jass.html