The application of facilities management expertise to the hotel renovation process.

Hassanien, Ahmed; Losekoot, E.

Abstract

This paper considers the renovation of hotels in the context of facilities management. It evaluates a study carried out in Egypt into the attitudes of hotel general managers about the importance attached to hotel renovation and refurbishment. The findings show that whilst hotel managers express a belief in the importance of hotel renovation, there is little evidence of strategic thought in the renovation process. Instead, the focus appears to be on the "softer" customer satisfaction aspects of hotel management. There is scope for a more strategic view of FM among hotel managers and owners.

Citation

Hassanien, A., & Losekoot, E. (2002). The application of facilities management expertise to the hotel renovation process. Facilities, 20(7/8), 230-238. https://doi.org/10.1108/02632770210435143

• Journal Article Type: Article
• Publication Date: 2002-07
• Deposit Date: Jun 5, 2008
• Print ISSN: 0263-2772
• Publisher: Emerald
• Peer Reviewed: Peer Reviewed
• Volume: 20
• Issue: 7/8
• Pages: 230-238
• DOI: https://doi.org/10.1108/02632770210435143
• Keywords: Hotels; Maintenance; Facilities Management; Hospitality Management
• Public URL: http://researchrepository.napier.ac.uk/id/eprint/2008
• Publisher URL: http://dx.doi.org/10.1108/02632770210435143