Great expectations: views and perceptions of professionalism amongst mental health services staff, patients and carers

Aylott, Lauren M. E.; Tiffin, Paul A.; Brown, Sally; Finn, Gabrielle M.

Abstract

Background
Numerous studies have explored the concept of ‘professionalism’ in medicine, yet little attention has been paid to the concept in a mental health services context.

Aims
This study sought to determine how the lived experience of patients, carers and healthcare professionals in mental health services align with medically defined, generic, professionalism standards.

Method
Interviews and focus groups were conducted with patients, carers, nurses, occupational therapists, psychiatrists and psychologists. A framework analysis approach was used to analyse the data, based on the ‘Improving Selection to the Foundation Programmes’ Professional Attributes Framework.

Results
Fifty-six individuals participated. Data aligned to all nine attributes of the Professional Attributes Framework, however the expectations within each attribute varied from that originally cited. A tenth attribute was devised during the process of analysis; Working with Carers. This attribute acknowledges the need to liaise with, and support carers in mental health services. Situational examples included both online and offline behaviours and the topic of ‘black humour’ emerged.

Conclusions
Compared to a conventional medical definition of professionalism, additional themes and differing emphases were observed for mental health and learning disability services. These findings should be used to inform the teaching and evaluation of professionalism, especially for staff pursuing mental health service careers.

• Journal Article Type: Article
• Acceptance Date: Aug 14, 2020
• Online Publication Date: Sep 10, 2020
• Publication Date: 2022
• Deposit Date: Oct 5, 2020
• Journal: Journal of Mental Health
• Print ISSN: 0963-8237
• Electronic ISSN: 1360-0567
• Publisher: Taylor & Francis
• Peer Reviewed: Peer Reviewed
• Volume: 31
• Issue: 1
• Pages: 139-146
• DOI: https://doi.org/10.1080/09638237.2020.1818195
• Keywords: Professionalism, mental health, psychiatry, qualitative study, professional attributes, behaviours, carers, values
• Public URL: http://researchrepository.napier.ac.uk/Output/2685920