A social shaping perspective on an e-Governmental system(ic) failure.

Davenport, Elisabeth; Horton, Keith

Abstract

The paper that follows is concerned with the communities of interest (or actor networks) and communities of practice that articulate the delivery of e-government services, and with the discourse formations that shape the delivery of e-government services in the UK. The approach adopted within this paper is based on historical reconstruction and discourse analysis. This suggests that the delivery of an integrated and accountable e-government apparatus is a non-trivial objective for system developers, and that the overall complexity of such a development has been, and is grossly underestimated.

• Start Date: Aug 30, 2004
• End Date: Sep 3, 2004
• Publication Date: 2004-11
• Deposit Date: May 7, 2010
• Peer Reviewed: Peer Reviewed
• Volume: 3183
• Pages: 186-193
• Book Title: Electronic Government
• ISBN: 978-3-540-22916-2
• DOI: https://doi.org/10.1007/978-3-540-30078-6_31
• Keywords: e-government services; discourse; communities of interest
• Public URL: http://researchrepository.napier.ac.uk/id/eprint/3362
• Publisher URL: http://dx.doi.org/10.1007/978-3-540-30078-6_31