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A social shaping perspective on an e-Governmental system(ic) failure.

Davenport, Elisabeth; Horton, Keith


Elisabeth Davenport

Keith Horton




The paper that follows is concerned with the communities of interest (or actor networks) and communities of practice that articulate the delivery of e-government services, and with the discourse formations that shape the delivery of e-government services in the UK. The approach adopted within this paper is based on historical reconstruction and discourse analysis. This suggests that the delivery of an integrated and accountable e-government apparatus is a non-trivial objective for system developers, and that the overall complexity of such a development has been, and is grossly underestimated.


Davenport, E., & Horton, K. (2004). A social shaping perspective on an e-Governmental system(ic) failure. In R. Traunmüller (Ed.), Electronic Government (186-193).

Start Date Aug 30, 2004
End Date Sep 3, 2004
Publication Date 2004-11
Deposit Date May 7, 2010
Peer Reviewed Peer Reviewed
Volume 3183
Pages 186-193
Book Title Electronic Government
ISBN 978-3-540-22916-2
Keywords e-government services; discourse; communities of interest;
Public URL
Publisher URL

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