Response to risk: experts and end-user perspectives on email security, and the role of the business information professional in policy development

Kelleher, Zoe; Hall, Hazel

Abstract

This article considers the main sources of e-mail security risk, and means of addressing it with particular reference to the creation and deployment of e-mail security policies at a time when lapses in e-mail security have demanded attention in the media. It draws on primary research conducted with two sets of data subjects: (1) e-mail security experts and (2) end-users in a consultancy firm that is heavily dependent on e-mail in its daily business. It concludes with a consideration of key elements that should be addressed when considering issues of e-mail security.

Citation

Kelleher, Z., & Hall, H. (2005). Response to risk: experts and end-user perspectives on email security, and the role of the business information professional in policy development. Business Information Review, 22(1), 46-52. https://doi.org/10.1177/0266382105052266

• Journal Article Type: Article
• Publication Date: 2005-03
• Deposit Date: Apr 23, 2010
• Print ISSN: 0266-3821
• Electronic ISSN: 1741-6450
• Publisher: SAGE Publications
• Peer Reviewed: Peer Reviewed
• Volume: 22
• Issue: 1
• Pages: 46-52
• DOI: https://doi.org/10.1177/0266382105052266
• Keywords: awareness; business information; email; good practice; information professional; policy development; risk assessment; security
• Public URL: http://researchrepository.napier.ac.uk/id/eprint/3402
• Publisher URL: http://dx.doi.org/10.1177/0266382105052266