Virtual reference in UK academic libraries: The virtual enquiry project 2008‐2009

Barry, Eithne; Bedoya, Jaclyn Kelli; Groom, Carolyn; Patterson, Laurence

Abstract

Purpose – The purpose of this paper is to present a snapshot of virtual reference services (the use of instant messaging or chat for enquiries) in UK academic libraries, and provide information about software for libraries considering providing a virtual reference service.
Design/methodology/approach – The paper summarises the results of a 2008 UK-wide survey of academic libraries and gives a brief overview and comparison matrix of top virtual reference software products as tested by the Virtual Enquiry Project.
Findings – Virtual reference services are not widespread in UK academic libraries. However, current service providers are planning to continue or expand services and a majority of academic libraries surveyed are considering starting a service.
Originality/value – This is the first survey of its kind among UK academic libraries

Citation

Barry, E., Bedoya, J. K., Groom, C., & Patterson, L. (2010). Virtual reference in UK academic libraries: The virtual enquiry project 2008‐2009. Library Review, 59(1), 40-55. https://doi.org/10.1108/00242531011014673

• Journal Article Type: Article
• Publication Date: Feb 9, 2010
• Deposit Date: Nov 1, 2012
• Publicly Available Date: Nov 1, 2012
• Print ISSN: 0024-2535
• Publisher: Emerald
• Peer Reviewed: Peer Reviewed
• Volume: 59
• Issue: 1
• Pages: 40-55
• DOI: https://doi.org/10.1108/00242531011014673
• Keywords: Virtual reference services; academic libraries; digital reference; instant messaging; chat
• Public URL: http://researchrepository.napier.ac.uk/id/eprint/5715
• Publisher URL: http://dx.doi.org/10.1108/00242531011014673
• Contract Date: Nov 1, 2012