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Designing for mobility, collaboration and information use by blue-collar workers

Brodie, Jacqueline; Perry, Mark

Authors

Mark Perry



Abstract

The uptake of mobile phones in the UK has increased exponentially in the past two years, indicating that a wider range of users are now utilising mobile technologies in different contexts than ever before. Still little is known about how mobile technologies are used amongst different populations in specific contexts and this research addresses the context of work use by blue-collar workers with an aim to augmenting this with new mobile technologies better suited to their informational and communicative needs.Most of the current public domain research into mobile device use practice concentrates primarily on professional workers (the ubiquitous 'mobile professional') and 'knowledge workers' (e.g. Bellotti and Bly, 1996; O'Hara et al. 2001). It seeks to discover how mobile technology, particularly Personal Digital Assistants (PDA's) and 'communicators', can be designed to help mobile professionals retain a sense of awareness of their workplace and work colleagues while they are away from their traditional workplaces. To a lesser extent, 'teens' (Ling, 2000) using SMS/text messaging and novice users (e.g. Palen, 2000) are also examined, but there is very little understanding of the nature of other, and equally as important (in terms of the numbers of users and their importance to the economy), less well represented user groups.

Citation

Brodie, J., & Perry, M. (2001). Designing for mobility, collaboration and information use by blue-collar workers. SIGGROUP bulletin : a publication of the Special Interest Group on Supporting Group Work, 22(3), 22-27. https://doi.org/10.1145/567352.567356

Journal Article Type Article
Publication Date Dec 1, 2001
Deposit Date Apr 11, 2018
Journal ACM SIGGROUP Bulletin
Print ISSN 2372-7403
Peer Reviewed Peer Reviewed
Volume 22
Issue 3
Pages 22-27
DOI https://doi.org/10.1145/567352.567356
Keywords Mobile phones, mobile technologies, work use, communication,
Public URL http://researchrepository.napier.ac.uk/Output/1150110