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Theory and practice in dis-harmony? Toward a praxis ecosystem approach to the public administration and management discipline and profession (2023)
Journal Article
Osborne, S., Cui, T., Aulton, K., & Macfarlane, J. (2023). Theory and practice in dis-harmony? Toward a praxis ecosystem approach to the public administration and management discipline and profession. Administrative theory & praxis : a journal of dialogue in public administration theory, 45(1), 44-61. https://doi.org/10.1080/10841806.2022.2158638

This paper explores the interactions between theory and practice and between discipline and profession in the public administration and management community. It argues that it is unhelpful to seek hegemony for either concept or domain in these dyads.... Read More about Theory and practice in dis-harmony? Toward a praxis ecosystem approach to the public administration and management discipline and profession.

New development: Value destruction in public service delivery—a process model and its implications (2022)
Journal Article
Cui, T., & Osborne, S. P. (2023). New development: Value destruction in public service delivery—a process model and its implications. Public Money and Management, 43(2), 187-190. https://doi.org/10.1080/09540962.2022.2126645

This article explores the nature of individual and public value creation/destruction through public service design and delivery and offers a process model of value destruction within such delivery. It articulates key lessons for public service manage... Read More about New development: Value destruction in public service delivery—a process model and its implications.

What Matters to Me! Diversified Value Perceptions in the Delivery of Public Projects (2022)
Presentation / Conference
Cui, T., & Aulton, K. (2022, April). What Matters to Me! Diversified Value Perceptions in the Delivery of Public Projects. Paper presented at IRSPM 2022, Online

Public Service Logic (PSL) theory has undergone considerable development over the past years. Initially established as a challenge to the hegemony of New Public Management (NPM), PSL researchers proposed to explore public services as ‘services’ and i... Read More about What Matters to Me! Diversified Value Perceptions in the Delivery of Public Projects.

Unpacking value destruction at the intersection between public and private value (2022)
Journal Article
Cui, T., & Osborne, S. P. (2023). Unpacking value destruction at the intersection between public and private value. Public Administration, 101(4), 1207-1226. https://doi.org/10.1111/padm.12850

Public services do not always create value. Rather, when poorly organized and/or delivered, they can destroy value and make service users’ lives worse. However, such ‘value destruction’ is presently weakly conceptualized in public management theory.... Read More about Unpacking value destruction at the intersection between public and private value.

Value Creation in the Public Service Ecosystem: An Integrative Framework (2022)
Journal Article
Osborne, S. P., Powell, M., Cui, T., & Strokosch, K. (2022). Value Creation in the Public Service Ecosystem: An Integrative Framework. Public Administration Review, 82(4), 634-645. https://doi.org/10.1111/puar.13474

This article develops the concept of the “public service ecosystem” across four levels—the institutional, service, individual, and beliefs levels. It does this by integrating service management and marketing theory with public administration and mana... Read More about Value Creation in the Public Service Ecosystem: An Integrative Framework.

Policy narrative, policy understanding and policy support intention: a survey experiment on energy conservation (2021)
Journal Article
Mu, R., Li, Y., & Cui, T. (2022). Policy narrative, policy understanding and policy support intention: a survey experiment on energy conservation. Policy Studies, 43(6), 1361-1381. https://doi.org/10.1080/01442872.2021.1954609

Nowadays, policy narratives as a communication strategy are frequently used by governments to persuade target populations and obtain policy support. However, few studies have empirically examined whether and through what mechanisms policy narratives... Read More about Policy narrative, policy understanding and policy support intention: a survey experiment on energy conservation.

New development: ‘Appreciate–Engage–Facilitate’—The role of public managers in value creation in public service ecosystems (2021)
Journal Article
Osborne, S. P., Powell, M., Cui, T., & Strokosch, K. (2021). New development: ‘Appreciate–Engage–Facilitate’—The role of public managers in value creation in public service ecosystems. Public Money and Management, 41(8), 668-671. https://doi.org/10.1080/09540962.2021.1916189

This article argues for the ‘public service ecosystem’ as an organizing framework through which to appreciate the interactions and integration of the institutional, service, and individual levels in public service delivery. It offers a heuristic (‘Ap... Read More about New development: ‘Appreciate–Engage–Facilitate’—The role of public managers in value creation in public service ecosystems.

Unpacking Value Destruction: Exploring the dark side of public service delivery (2021)
Presentation / Conference
Cui, T., & Osborne, S. (2021, April). Unpacking Value Destruction: Exploring the dark side of public service delivery. Paper presented at IRSPM 2021, Online

This paper is devoted to the empirical examination of value destruction as the ‘dark side’ of public service delivery. In particular, we emphasize that current scholarship on value creation/destruction is problematically distributed into two discrete... Read More about Unpacking Value Destruction: Exploring the dark side of public service delivery.

What Matters to Me! Diversified Value Perceptions in the Delivery of Public Projects (2021)
Presentation / Conference
Cui, T. (2021, April). What Matters to Me! Diversified Value Perceptions in the Delivery of Public Projects. Paper presented at International Research Society for Public Management Conference (IRSPM), Online

Public value and private value have become two core concepts in the theoretical development of post-NPM era. Yet, paradoxically, both concepts are characterised by extremely vague definitions. This paper aims at addressing this crucial gap. Using dat... Read More about What Matters to Me! Diversified Value Perceptions in the Delivery of Public Projects.

Responding future public crisis: the joint and variegated sense-making for implementing local climate mitigation projects (2019)
Presentation / Conference
Cui, T., & Osborne, S. (2019, June). Responding future public crisis: the joint and variegated sense-making for implementing local climate mitigation projects. Paper presented at Public Management Research Conference (PMRC), Chapel Hill, NC, US

Organisational sense-making, namely ‘the social process by which meaning is produced (Phillips et al. 2004, 641)’, consists the detection and interpretation of an emerging organisational change that cannot be understood by existing cognitive system.... Read More about Responding future public crisis: the joint and variegated sense-making for implementing local climate mitigation projects.

Collaboration for The Common Future? Integrative Public Leadership in Local Governance Practice (2019)
Presentation / Conference
Cui, T., & Osborne, S. (2019, April). Collaboration for The Common Future? Integrative Public Leadership in Local Governance Practice. Paper presented at International Research Society for Public Management Conference (IRSPM), Wellington, New Zealand

In today’s increasingly complex, fragmented and interdependent world, public managers are confronted by many major public issues which threaten the sustainable development of future human society. Addressing these ‘future public issues’ requires the... Read More about Collaboration for The Common Future? Integrative Public Leadership in Local Governance Practice.

Building Public Values through Cross-sector Collaboration: One Possibility of Creating Public Value (2018)
Presentation / Conference
Cui, T., & Osborne, S. (2018, April). Building Public Values through Cross-sector Collaboration: One Possibility of Creating Public Value. Paper presented at International Research Society for Public Management Conference (IRSPM), Edinburgh, UK

Compared with the increasing prevalence of public value literature, the importance of public values research is seriously underestimated. This essay attempts to shed lights on this topic. Using a case study, we want to explore in which ways the publi... Read More about Building Public Values through Cross-sector Collaboration: One Possibility of Creating Public Value.