To What Extent do the Categorisations of Novice and Expert Contribute to an Understanding of the Evaluation and Communication of Service Provision in the Maternity Services.
(1999)
Thesis
Tinson, J. S. To What Extent do the Categorisations of Novice and Expert Contribute to an Understanding of the Evaluation and Communication of Service Provision in the Maternity Services. (Thesis). Edinburgh Napier University. Retrieved from http://researchrepository.napier.ac.uk/id/eprint/7311
Introduction Measuring consumer expectations and perceptions of service provision is supported by both practitioners and academics. The National Health Service, as a result of policy reforms and structural changes, recognises the role of the patie... Read More about To What Extent do the Categorisations of Novice and Expert Contribute to an Understanding of the Evaluation and Communication of Service Provision in the Maternity Services..