Outputs (2)

Craft beer, Cicerones and changing identities in beer serving (2018)
Book Chapter
Clarke, D., Weir, D., & Patrick, H. (2018). Craft beer, Cicerones and changing identities in beer serving. In Work, Working and Work Relationships in a Changing World. New York / Oxford: Routledge

There has been a revival of traditional beer in the UK and the craft beer market is becoming increasingly competitive, resulting in producers bringing a little more theatre to the category. Beer drinking is primarily about taste and, since consumers... Read More about Craft beer, Cicerones and changing identities in beer serving.

Nested tensions and smoothing tactics: An ethnographic examination of ambidexterity in a theatre (2018)
Journal Article
Patrick, H. (2018). Nested tensions and smoothing tactics: An ethnographic examination of ambidexterity in a theatre. Management Learning, 49(5), 559-577. https://doi.org/10.1177/1350507618800940

All organizations face contradictory demands, such as exploiting existing revenue sources whilst exploring new opportunities. The tensions of balancing these demands are largely met by employees, yet nearly all studies focus on the managerial perspec... Read More about Nested tensions and smoothing tactics: An ethnographic examination of ambidexterity in a theatre.