An investigation of service quality in the healthcare sector: a study of an independent private physiotherapy practice
(2014)
Thesis
Gow, A. H. An investigation of service quality in the healthcare sector: a study of an independent private physiotherapy practice. (Thesis). Edinburgh Napier University. Retrieved from http://researchrepository.napier.ac.uk/id/eprint/6910
This study was concerned with an investigation into the service quality of an independent private physiotherapy practice using a mixed method approach. The Directors of the private physiotherapy practice (the practice) required an understanding of th... Read More about An investigation of service quality in the healthcare sector: a study of an independent private physiotherapy practice.