Talent Management in the Jamaican BPO Industry: A phenomenological study of relationship challenges and prospects
(2023)
Thesis
Blackwood, J. A. Talent Management in the Jamaican BPO Industry: A phenomenological study of relationship challenges and prospects. (Thesis). Edinburgh Napier University
Talent Management (TM) is viewed as a key driver of competitive advantage. Yet a continued focus on tangible TM outcomes serves to ignore its unintended consequences, specifically on employee relationships. This study aims to explore how TM contribut... Read More about Talent Management in the Jamaican BPO Industry: A phenomenological study of relationship challenges and prospects.