Stress in telephone helpline nurses: research protocol for a study of theoretical determinants, physiological aspects and behavioural consequences
(2009)
Journal Article
Allan, J., Farquharson, B., Choudhary, C., Johnston, D. W., Jones, M. C., & Johnston, M. (2009). Stress in telephone helpline nurses: research protocol for a study of theoretical determinants, physiological aspects and behavioural consequences. Journal of Advanced Nursing, 65(10), 2208-2215. https://doi.org/10.1111/j.1365-2648.2009.05118.x
Aim. This is a report of a research protocol to assess level, determinants and consequences of stress in NHS-24 telephone helpline nurses. Background. Nurses working in traditional hospital settings report high levels of occupational stress. Many nur... Read More about Stress in telephone helpline nurses: research protocol for a study of theoretical determinants, physiological aspects and behavioural consequences.