All Outputs (3)

“I was never trained to do any of that” – personalisation and the impact of the “customer” on employment relations in voluntary sector social care (2020)
Journal Article
Young, D. (2020). “I was never trained to do any of that” – personalisation and the impact of the “customer” on employment relations in voluntary sector social care. Employee Relations, 42(5), 1117-1133. https://doi.org/10.1108/ER-01-2019-0096

Purpose The purpose of this paper is to examine the extent and impact of customer-oriented norms on employment relations in voluntary sector social care, within the context of personalisation. Self-Directed Support (SDS) is premised on the notion th... Read More about “I was never trained to do any of that” – personalisation and the impact of the “customer” on employment relations in voluntary sector social care.

Direct Payments and Personal Budgets: Putting Personalisation into Practice, 3rd ed. By Jon Glasby and Rosemary Littlechild Bristol: Policy Press, 2016. ISBN: 978‐1‐4473‐2676‐2; £19.99 (pbk). [book review] (2017)
Journal Article
Young, D. (2017). Direct Payments and Personal Budgets: Putting Personalisation into Practice, 3rd ed. By Jon Glasby and Rosemary Littlechild Bristol: Policy Press, 2016. ISBN: 978‐1‐4473‐2676‐2; £19.99 (pbk). [book review]. Social Policy and Administration, 51(7), 1506-1508

No abstract is available for this article.

Self‐Directed Support: Personalisation, Choice and Control by Charlotte Pearson Julie Ridley and Susan Hunter Edinburgh: Dunedin Academic Press, 2014. ISBN 978‐1‐780460‐24‐6; £18.99 (pbk). [book review] (2015)
Journal Article
Young, D. (2016). Self‐Directed Support: Personalisation, Choice and Control by Charlotte Pearson Julie Ridley and Susan Hunter Edinburgh: Dunedin Academic Press, 2014. ISBN 978‐1‐780460‐24‐6; £18.99 (pbk). [book review]. Social Policy and Administration, 50(1), 120-122. https://doi.org/10.1111/spol.12200

Abstract not available.