Outputs (2)

Tuning into tensions at times of change: The experiences of line and HR managers in a contract catering firm (2005)
Journal Article
D'Annunzio-Green, N., & Francis, H. (2005). Tuning into tensions at times of change: The experiences of line and HR managers in a contract catering firm. International Journal of Contemporary Hospitality Management, 17(4), 345-358. https://doi.org/10.1108/09596110510597606

The purpose of this paper is to present case study evidence of how managers in a contract catering firm made sense of an organisational change initiative that encouraged them to become self-sufficient and display "entrepreneurial" behaviours in an en... Read More about Tuning into tensions at times of change: The experiences of line and HR managers in a contract catering firm.

HRM and the pursuit of a service culture: Managerial encounters with competing discourses (2005)
Journal Article
Francis, H., & D'Annunzio-Green, N. (2005). HRM and the pursuit of a service culture: Managerial encounters with competing discourses. Employee Relations, 27(1), 71-85. https://doi.org/10.1108/01425450510569319

Aims to draw attention to how managers actively re-construct inherent contradictions characterising the employment relationship that in the service sector, are rooted in drives for increased efficiency and customer-oriented behaviours. Design/methodo... Read More about HRM and the pursuit of a service culture: Managerial encounters with competing discourses.