Impacts of decarbonization on the automotive after sales sector: A review of evidence
(2020)
Journal Article
Eslava-Bautista, J., Cottrill, C. D., & Beecroft, M. (2021). Impacts of decarbonization on the automotive after sales sector: A review of evidence. Proceedings of the Institution of Mechanical Engineers, Part D: Journal of Automobile Engineering, 235(6), 1516-1526. https://doi.org/10.1177/0954407020974793
Automotive after sales, which include provision of spare parts, customer service, and accessories sales, is one of the most profitable parts of the automotive industry and provides for an ongoing relationship with the customer. In times of recession,... Read More about Impacts of decarbonization on the automotive after sales sector: A review of evidence.