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An intelligent front-end for government websites. (2006)
Book Chapter
Cruickshank, P., & Macintosh, A. (2006). An intelligent front-end for government websites. In P. Cunningham, & M. Cunningham (Eds.), Exploiting the Knowledge Economy: Issues, Applications and Case Studies (427-434). IOS press

The HANDS question-answering and direction application, consisting of Answer Tree and Address Guesser modules is described in relation to the EDEN project from which it is derived. The use of an Open Source (OSS) model for application development and... Read More about An intelligent front-end for government websites..

The production of service in the digital city: a social informatics inquiry. (2006)
Presentation / Conference Contribution
Davenport, E., & Horton, K. (2006, September). The production of service in the digital city: a social informatics inquiry. Presented at Proceedings of the Seventh International Conference on Human Choice and Computers (HCC7), IFIP TC 9, Maribor, Slovenia

The authors discuss eGovernment as a computerization movement, and present a case study of a small project that was part of a modernising government initiative in a UK municipality. The case is analysed by means of an analytic construct, the technolo... Read More about The production of service in the digital city: a social informatics inquiry..

When institutions collide: the digitization and transformation of public services. (2006)
Presentation / Conference Contribution
Smith, C. F., & Webster, W. (2006, September). When institutions collide: the digitization and transformation of public services. Paper presented at XXth meeting of the Permanent Study Group on E-Government (Information and Communications Technologies in Public Administration), European Group of Public Administration Annual Conference