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Delivering health care through managed clinical networks (MCNs): lessons from the North (2010)
Report
Guthrie, B., Davies, H., Greig, G., Rushner, R., Walter, I., Duguid, A., Coyle, J., Sutton, M., Williams, B., Connaghan, J., & Farrar, S. (2010). Delivering health care through managed clinical networks (MCNs): lessons from the North. Southampton, UK: PublisherNIHR Service Delivery and Organisation

The purpose of this study is to explore how health care professionals come together to deliver care across managed clinical networks. We will examine how networks are put together, the ways in which they operate, and the impacts of care delivered in... Read More about Delivering health care through managed clinical networks (MCNs): lessons from the North.

Is the routine recording of primary care consultations possible … and desirable? Lessons for researchers from a consultation with multiple stakeholders (2010)
Journal Article
Rushmer, R., Themessel-Huber, M., Coyle, J., Humphris, G., Dowell, J., & Williams, B. (2011). Is the routine recording of primary care consultations possible … and desirable? Lessons for researchers from a consultation with multiple stakeholders. Patient Education and Counseling, 82(2), 247-253. https://doi.org/10.1016/j.pec.2010.04.020

Objective: To explore stakeholders' attitudes towards routine, longitudinal recording of primary care consultations for research purposes, and to identify legal, ethical, and practical barriers and facilitators. Methods: 183 stakeholders (including p... Read More about Is the routine recording of primary care consultations possible … and desirable? Lessons for researchers from a consultation with multiple stakeholders.

Mining trauma injury data with imputed values (2009)
Journal Article
Penny, K. I., & Chesney, T. (2009). Mining trauma injury data with imputed values. Statistical Analysis and Data Mining, 2, 246-254. https://doi.org/10.1002/sam.10044

Methods for analyzing trauma injury data with missing values, collected at a UK hospital, are reported. One measure of injury severity, the Glasgow coma score, which is known to be associated with patient death, is missing for 12% of patients in the... Read More about Mining trauma injury data with imputed values.

Images in Health Care: Potential and Problems (2009)
Journal Article
Williams, B., & Cameron, L. (2009). Images in Health Care: Potential and Problems. Journal of Health Services Research and Policy, 14(4), 251-254. https://doi.org/10.1258/jhsrp.2009.008168

Although communication issues within health care have received greater research and policy attention in recent years, one growing aspect of such communication has been largely overlooked. In this paper we suggest that visual forms of communication, a... Read More about Images in Health Care: Potential and Problems.

Being and doing politics: an outdated model or 21st century reality? (2009)
Journal Article
Carnegie, E., & Kiger, A. (2009). Being and doing politics: an outdated model or 21st century reality?. Journal of Advanced Nursing, 65(9), 1976-1984. https://doi.org/10.1111/j.1365-2648.2009.05084.x

Aim.  This paper presents a discussion of how critical social theory can be used as a tool for research, reflection and exploration of the political role of the nurse.

Background.  Sociological theory can be used to examine ideologies within nursi... Read More about Being and doing politics: an outdated model or 21st century reality?.

Improvement in out-of-hours outcomes following the implementation of Hospital at Night (2009)
Journal Article
Beckett, D. J., Gordon, C. F., Paterson, R., Chalkley, S., Stewart, C., Jones, M. C., Young, M., & Bell, D. (2009). Improvement in out-of-hours outcomes following the implementation of Hospital at Night. QJM : monthly journal of the Association of Physicians, 102(8), 539-546. https://doi.org/10.1093/qjmed/hcp056

Background: Hospital at Night (H@N) is a Department of Health (England) driven programme being widely implemented across UK. It aims to redefine how medical cover is provided in hospitals during the out-of-hours period.
Aim: To investigate whether t... Read More about Improvement in out-of-hours outcomes following the implementation of Hospital at Night.

Cross-sectional survey of patients in receipt of long-term repeat prescriptions for antidepressant drugs in primary care (2008)
Journal Article
Cruickshank, G., MacGillivray, S., Bruce, D., Mather, A., Matthews, K., & Williams, B. (2008). Cross-sectional survey of patients in receipt of long-term repeat prescriptions for antidepressant drugs in primary care. Mental Health in Family Medicine, 5(2), 105-109

This cross-sectional survey describes the clinical characteristics of 92 patients from across 12 general medical practices, in receipt of a long-term repeat prescription of an antidepressant for the treatment of depression. Psychiatric diagnoses were... Read More about Cross-sectional survey of patients in receipt of long-term repeat prescriptions for antidepressant drugs in primary care.

An examination of subgroup classification in irritable bowel syndrome patients over time: A prospective study (2008)
Journal Article
Penny, K. I., Smith, G. D., Ramsay, D., Steinke, D. T., Kinnear, M., & Penman, I. D. (2008). An examination of subgroup classification in irritable bowel syndrome patients over time: A prospective study. International Journal of Nursing Studies, 45(12), 1715-1720. https://doi.org/10.1016/j.ijnurstu.2008.04.004

Abstract
Background
Irritablebowel syndrome (IBS) is a complex functional gastrointestinal disorder which to date remains poorly understood. Therapies for irritablebowel syndrome (IBS) patients are usually aimed at relieving the predominant symptom... Read More about An examination of subgroup classification in irritable bowel syndrome patients over time: A prospective study.

Learning and development at work: Opportunities and barriers for non-registered clinical staff in the National Health Service Scotland (2008)
Thesis
McCraw, D. J. Learning and development at work: Opportunities and barriers for non-registered clinical staff in the National Health Service Scotland. (Thesis). Edinburgh Napier University. http://researchrepository.napier.ac.uk/id/eprint/2508

The non-registered assistant workforce in the National Health Service Scotland (NHSS) has recently been afforded increased attention due, in part, to forecast changes in demographics and the NHSS workforce and reorganisation in delivery of healthcare... Read More about Learning and development at work: Opportunities and barriers for non-registered clinical staff in the National Health Service Scotland.

Audio-visual recording of patient–GP consultations for research purposes: A literature review on recruiting rates and strategies (2008)
Journal Article
Themessl-Huber, M., Humphris, G., Dowell, J., Macgillivray, S., Rushmer, R., & Williams, B. (2008). Audio-visual recording of patient–GP consultations for research purposes: A literature review on recruiting rates and strategies. Patient Education and Counseling, 71(2), 157-168. https://doi.org/10.1016/j.pec.2008.01.015

Objective
To identify ethical processes and recruitment strategies, participation rates of studies using audio or video recording of primary health care consultations for research purposes, and the effect of recording on the behaviour, attitudes and... Read More about Audio-visual recording of patient–GP consultations for research purposes: A literature review on recruiting rates and strategies.

Promoting research participation: Why not advertise altruism? (2008)
Journal Article
Williams, B., Entwistle, V., Haddow, G., & Wells, M. (2008). Promoting research participation: Why not advertise altruism?. Social Science and Medicine, 66(7), 1451-1456. https://doi.org/10.1016/j.socscimed.2007.12.013

Participation rates have a major impact on the quality, cost and timeliness of health research. There is growing evidence that participation rates may be falling and that new research governance structures and procedures may be increasing the likelih... Read More about Promoting research participation: Why not advertise altruism?.

Social accountability and audit in UK hospitals – an investigation of stakeholder perceptions. (2007)
Journal Article
Zhang, J. (2007). Social accountability and audit in UK hospitals – an investigation of stakeholder perceptions. Journal of finance & management in public services, 6, 57-78

Social audit consists of a systematic assessment of the performance of a given organisation in meeting its declared social, community or environmental objectives through a dialogue with stakeholders. Engaging stakeholders in direct dialogue and liste... Read More about Social accountability and audit in UK hospitals – an investigation of stakeholder perceptions..

A comparative study of stakeholder-oriented social audit models and reports. (2003)
Book Chapter
Zhang, J., Fraser, I., & Hill, W. Y. (2003). A comparative study of stakeholder-oriented social audit models and reports. In J. Andriof, S. Waddock, B. Husted, & S. Rahman (Eds.), Unfolding stakeholder thinking 2: relationships, communication, reporting and performance (244-266). Greenleaf Publishing

Seeing the wood for the trees: defining the forgotten concept of patient dissatisfaction in the light of patient satisfaction research (1999)
Journal Article
Coyle, J., & Williams, B. (1999). Seeing the wood for the trees: defining the forgotten concept of patient dissatisfaction in the light of patient satisfaction research. Leadership in Health Services, 12(4), 1-9. https://doi.org/10.1108/13660759910298707

Studies of patient satisfaction are regarded by many as the most important way to obtain patients′ views. To date, relatively few studies have focussed specifically on dissatisfaction. Concerns have been expressed about the validity of the concept of... Read More about Seeing the wood for the trees: defining the forgotten concept of patient dissatisfaction in the light of patient satisfaction research.

The meaning of patient satisfaction: An explanation of high reported levels (1998)
Journal Article
Williams, B., Coyle, J., & Healy, D. (1998). The meaning of patient satisfaction: An explanation of high reported levels. Social Science and Medicine, 47(9), 1351-1359. https://doi.org/10.1016/s0277-9536%2898%2900213-5

The social policy background to the proliferation of patient satisfaction surveys is a desire for increased patient representation and participation. Within this context, it is assumed that satisfaction surveys embody patients' evaluations of service... Read More about The meaning of patient satisfaction: An explanation of high reported levels.