Patient satisfaction: A valid concept?
Williams, B. (1994). Patient satisfaction: A valid concept?. Social Science and Medicine, 38(4), 509-516. https://doi.org/10.1016/0277-9536%2894%2990247-x
Over the past 10 yr consumer satisfaction has gained widespread recognition as a measure of quality in many public sector services. This has become manifest in the NHS in the call by the 1983 NHS Management inquiry to ascertain how well the service i... Read More about Patient satisfaction: A valid concept?.