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Tacit and transitionary: An exploration of patients’ and primary care health professionals’ goals in relation to asthma (2011)
Journal Article
Williams, B., Steven, K., & Sullivan, F. M. (2011). Tacit and transitionary: An exploration of patients’ and primary care health professionals’ goals in relation to asthma. Social Science and Medicine, 72(8), 1359-1366. https://doi.org/10.1016/j.socscimed.2011.02.038

Goal setting is recommended in UK health policy to make health care more patient-centred, to enhance the likelihood of behaviour change and to improve health outcomes. Patient-centred care is thought to be particularly important in the management of... Read More about Tacit and transitionary: An exploration of patients’ and primary care health professionals’ goals in relation to asthma.

Delivering health care through managed clinical networks (MCNs): lessons from the North (2010)
Report
Guthrie, B., Davies, H., Greig, G., Rushner, R., Walter, I., Duguid, A., …Farrar, S. (2010). Delivering health care through managed clinical networks (MCNs): lessons from the North. Southampton, UK: PublisherNIHR Service Delivery and Organisation

The purpose of this study is to explore how health care professionals come together to deliver care across managed clinical networks. We will examine how networks are put together, the ways in which they operate, and the impacts of care delivered in... Read More about Delivering health care through managed clinical networks (MCNs): lessons from the North.

Is the routine recording of primary care consultations possible … and desirable? Lessons for researchers from a consultation with multiple stakeholders (2010)
Journal Article
Rushmer, R., Themessel-Huber, M., Coyle, J., Humphris, G., Dowell, J., & Williams, B. (2011). Is the routine recording of primary care consultations possible … and desirable? Lessons for researchers from a consultation with multiple stakeholders. Patient Education and Counseling, 82(2), 247-253. https://doi.org/10.1016/j.pec.2010.04.020

Objective: To explore stakeholders' attitudes towards routine, longitudinal recording of primary care consultations for research purposes, and to identify legal, ethical, and practical barriers and facilitators. Methods: 183 stakeholders (including p... Read More about Is the routine recording of primary care consultations possible … and desirable? Lessons for researchers from a consultation with multiple stakeholders.

Images in Health Care: Potential and Problems (2009)
Journal Article
Williams, B., & Cameron, L. (2009). Images in Health Care: Potential and Problems. Journal of Health Services Research and Policy, 14(4), 251-254. https://doi.org/10.1258/jhsrp.2009.008168

Although communication issues within health care have received greater research and policy attention in recent years, one growing aspect of such communication has been largely overlooked. In this paper we suggest that visual forms of communication, a... Read More about Images in Health Care: Potential and Problems.

Cross-sectional survey of patients in receipt of long-term repeat prescriptions for antidepressant drugs in primary care (2008)
Journal Article
Cruickshank, G., MacGillivray, S., Bruce, D., Mather, A., Matthews, K., & Williams, B. (2008). Cross-sectional survey of patients in receipt of long-term repeat prescriptions for antidepressant drugs in primary care. Mental Health in Family Medicine, 5(2), 105-109

This cross-sectional survey describes the clinical characteristics of 92 patients from across 12 general medical practices, in receipt of a long-term repeat prescription of an antidepressant for the treatment of depression. Psychiatric diagnoses were... Read More about Cross-sectional survey of patients in receipt of long-term repeat prescriptions for antidepressant drugs in primary care.

Audio-visual recording of patient–GP consultations for research purposes: A literature review on recruiting rates and strategies (2008)
Journal Article
Themessl-Huber, M., Humphris, G., Dowell, J., Macgillivray, S., Rushmer, R., & Williams, B. (2008). Audio-visual recording of patient–GP consultations for research purposes: A literature review on recruiting rates and strategies. Patient Education and Counseling, 71(2), 157-168. https://doi.org/10.1016/j.pec.2008.01.015

Objective To identify ethical processes and recruitment strategies, participation rates of studies using audio or video recording of primary health care consultations for research purposes, and the effect of recording on the behaviour, attitudes and... Read More about Audio-visual recording of patient–GP consultations for research purposes: A literature review on recruiting rates and strategies.

Promoting research participation: Why not advertise altruism? (2008)
Journal Article
Williams, B., Entwistle, V., Haddow, G., & Wells, M. (2008). Promoting research participation: Why not advertise altruism?. Social Science and Medicine, 66(7), 1451-1456. https://doi.org/10.1016/j.socscimed.2007.12.013

Participation rates have a major impact on the quality, cost and timeliness of health research. There is growing evidence that participation rates may be falling and that new research governance structures and procedures may be increasing the likelih... Read More about Promoting research participation: Why not advertise altruism?.

Seeing the wood for the trees: defining the forgotten concept of patient dissatisfaction in the light of patient satisfaction research (1999)
Journal Article
Coyle, J., & Williams, B. (1999). Seeing the wood for the trees: defining the forgotten concept of patient dissatisfaction in the light of patient satisfaction research. Leadership in Health Services, 12(4), 1-9. https://doi.org/10.1108/13660759910298707

Studies of patient satisfaction are regarded by many as the most important way to obtain patients′ views. To date, relatively few studies have focussed specifically on dissatisfaction. Concerns have been expressed about the validity of the concept of... Read More about Seeing the wood for the trees: defining the forgotten concept of patient dissatisfaction in the light of patient satisfaction research.

The meaning of patient satisfaction: An explanation of high reported levels (1998)
Journal Article
Williams, B., Coyle, J., & Healy, D. (1998). The meaning of patient satisfaction: An explanation of high reported levels. Social Science and Medicine, 47(9), 1351-1359. https://doi.org/10.1016/s0277-9536%2898%2900213-5

The social policy background to the proliferation of patient satisfaction surveys is a desire for increased patient representation and participation. Within this context, it is assumed that satisfaction surveys embody patients' evaluations of service... Read More about The meaning of patient satisfaction: An explanation of high reported levels.

Shared care? Some effects of patient access to medical communications (1997)
Journal Article
Fitzgerald, K., Williams, B., & Healy, D. (1997). Shared care? Some effects of patient access to medical communications. Journal of Mental Health, 6(1), 37-46. https://doi.org/10.1080/09638239719021

This paper describes the introduction of a model of community mental health services in out-patient settings within which a key feature is a letter-sharing scheme. Copies of letters from psychiatrists to GPs are routinely sent to both patients and CM... Read More about Shared care? Some effects of patient access to medical communications.

Patient satisfaction: A valid concept? (1994)
Journal Article
Williams, B. (1994). Patient satisfaction: A valid concept?. Social Science and Medicine, 38(4), 509-516. https://doi.org/10.1016/0277-9536%2894%2990247-x

Over the past 10 yr consumer satisfaction has gained widespread recognition as a measure of quality in many public sector services. This has become manifest in the NHS in the call by the 1983 NHS Management inquiry to ascertain how well the service i... Read More about Patient satisfaction: A valid concept?.