Quantifying Design Exclusion
Clarkson, J., Dong, H., & Keates, S. (2003). Quantifying Design Exclusion. In J. Clarkson, S. Keates, R. Coleman, & C. Lebbon (Eds.), Inclusive Design: Design for the Whole Population (422-436). London, UK: Springer. https://doi.org/10.1007/978-1-4471-0001-0
Products make demands of their users which effect their utility and usability. As a result, those users who do not have the capability to use the product are denied access to it. For example, a kettle that is so heavy that a weaker user cannot lift i... Read More about Quantifying Design Exclusion.