Between cooperation and competition: The organisation of employment service delivery in the UK and Germany: Cooperation and competition in employment service delivery (2014)
Journal Article
Fuertes, V., Jantz, B., Klenk, T., & McQuaid, R. W. (2014). Between cooperation and competition: The organisation of employment service delivery in the UK and Germany: Cooperation and competition in employment service delivery. International Journal of Social Welfare, 23(S1), S71-S86. doi:10.1111/ijsw.12100

The increased emphasis on labour market activation in many European countries has led to new forms of governance in recent decades. Primarily through qualitative data and document analysis, this article compares the restructuring of labour market ser... Read More about Between cooperation and competition: The organisation of employment service delivery in the UK and Germany: Cooperation and competition in employment service delivery.

You don't know what you've got till it's gone: Recontextualising the origins, development and impact of the call centre. (2006)
Journal Article
Ellis, V., & Taylor, P. (2006). You don't know what you've got till it's gone: Recontextualising the origins, development and impact of the call centre. New Technology, Work and Employment, 21, 107-122. https://doi.org/10.1111/j.1468-005X.2006.00167.x

This paper locates the emergence of call centres within the broader political economy. We demonstrate how British Gas responded to privatisation, restrictive regulation and the need to deliver shareholder value by radically changing work organisation... Read More about You don't know what you've got till it's gone: Recontextualising the origins, development and impact of the call centre..

Disabilities and Poverty. (2005)
Report
MacPherson, S. (2005). Disabilities and Poverty

Many of us will remember, albeit with varying degrees of clarity and happiness, those days at school when we received the yearly ‘report card’ to take home for inspection. While the format of these varied between schools and different areas of the... Read More about Disabilities and Poverty..