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Age Management Case Study 5 - Hospitality (2012)
Report
Fuertes, V., Egdell, V., & McQuaid, R. W. (2012). Age Management Case Study 5 - Hospitality. Edinburgh, Scotland: European Commission

This brochure is a business case for age management in the hospitality sector. The brochure was part of the Social Experimentation for Active Ageing project (see http://www.eri.napier.ac.uk). It was distributed to the SMEs in the social care sector p... Read More about Age Management Case Study 5 - Hospitality.

Age Management Case Study 3 - Social Care b. (2012)
Report
Fuertes, V., Egdell, V., & McQuaid, R. W. (2012). Age Management Case Study 3 - Social Care b. Edinburgh, Scotland: European Commission

This brochure is a business case for age management in the social care sector. The brochure was part of the Social Experimentation for Active Ageing project (see http://www.eri.napier.ac.uk). It was distributed to the SMEs in the social care sector p... Read More about Age Management Case Study 3 - Social Care b..

Age Management Case Study 4 - Environmental Services. (2012)
Report
Fuertes, V., Egdell, V., & McQuaid, R. W. (2012). Age Management Case Study 4 - Environmental Services. Edinburgh, Scotland: European Commission

This brochure is a business case for age management in the environmental services sector. The brochure was part of the Social Experimentation for Active Ageing project (see http://www.eri.napier.ac.uk). It was distributed to the SMEs in the social ca... Read More about Age Management Case Study 4 - Environmental Services..

Age Management Case Study 6 - Social Care & Housing. (2012)
Report
Fuertes, V., Egdell, V., & McQuaid, R. W. (2012). Age Management Case Study 6 - Social Care & Housing. Edinburgh, Scotland: European Commission

This brochure is a business case for age management in the social care and housing sector. The brochure was part of the Social Experimentation for Active Ageing project (see http://www.eri.napier.ac.uk). It was distributed to the SMEs in the social c... Read More about Age Management Case Study 6 - Social Care & Housing..

Active ageing executive summary. (2011)
Report
Fuertes, V., Egdell, V., McQuaid, R. W., & Guest, P. (2011). Active ageing executive summary. Edinburgh: Employment Research Institute

This booklet is the executive summary of the final project report of the Social Experimentation for Active Ageing (see http://www.eri.napier.ac.uk).

Customer journey mapping (2011)
Report
Cruickshank, P. (2011). Customer journey mapping

Public services need to adapt to the needs of their customers, the citizens. Often new e-services are technology-initiated, but Smart Cities start with the user. This document places the customer journey mapping (CJM) process in the context of custom... Read More about Customer journey mapping.

Co-design in Smart Cities (2011)
Report
Cruickshank, P., & Deakin, M. (2011). Co-design in Smart Cities

This report brings together the different experiences and perspectives of Smart Cities partners who have used different forms of co-design. These are then linked to the findings from an evaluation of co-design in Smart Cities that was carried out by... Read More about Co-design in Smart Cities.

HUWY D7.4 Results (2011)
Report
Kimpeler, S., Lehner, C., Lindner, R., Pruulmann-Vengerfeldt, P., & Taylor-Smith, E. (2011). HUWY D7.4 Results. Edinburgh: European Community

HUWY (Hub Websites for Youth Participation) was an eParticipation Preparatory Action project, which piloted a distributed (networked) discussion. The pilot ran in Estonia, Germany, Ireland and the UK. HUWY aimed to find good ways to support groups of... Read More about HUWY D7.4 Results.

Age Management Case Study 2 - Business Services
Report
Fuertes, V., Egdell, V., & McQuaid, R. W. (2012). Age Management Case Study 2 - Business Services. Edinburgh, Scotland: European Commission

Demographic changes will continue to see populations across Europe and the world getting older, making an older
workforce’s contribution to the labour market both valuable and imperative. Currently there are a number of barriers
to paid employment... Read More about Age Management Case Study 2 - Business Services.

HUWY D7.3. Sustainability and Scalability Plan.
Report
Taylor-Smith, E., Gibson, G., Kimpeler, S., O'Kane, F., McCusker, P., Rößler, A., & Visnapuu, T. (2011). HUWY D7.3. Sustainability and Scalability Plan. Edinburgh: European Commission

The HUWY project is piloting a distributed discussion model for eParticipation in which young people?s discussions, on Internet policy issues, are networked together by “hub” websites. The HUWY pilot ran in Estonia, Germany, Ireland and the UK betwee... Read More about HUWY D7.3. Sustainability and Scalability Plan..

HUWY D6.2. User engagement report
Report
Taylor-Smith, E., Pruulmann-Vengerfeldt, P., & Visnapuu, T. (2011). HUWY D6.2. User engagement report

The User Engagement Report assesses HUWY project?s success in engaging its two main user groups: young people and policy-makers. 1. Did the HUWY project achieve its objectives in engaging young people? What were the affects of that engagement? 2. Pol... Read More about HUWY D6.2. User engagement report.

HUWY D6.1. engagement and impact criteria.
Report
Taylor-Smith, E., Pruulmann-Vengerfeldt, P., Visnapuu, T., Vister, B., & Kimpeler, S. (2011). HUWY D6.1. engagement and impact criteria

This deliverable describes the methodology that will be used for the HUWY evaluation process in all 4 participating countries. It records the basis of the model, in terms of established eParticipation evaluation techniques, and the triangulation of e... Read More about HUWY D6.1. engagement and impact criteria..