Towards an account of intuitiveness (2008)
Journal Article
Turner, P. (2008). Towards an account of intuitiveness. Behaviour and Information Technology, 27(6), 475-482. https://doi.org/10.1080/01449290701292330

Intuitive systems are usable systems. Design guidelines advocate intuitiveness and vendors claim it - but what does it mean for a user interface, interactive system, or device to be intuitive? A review of the use of the term 'intuitive' indicates tha... Read More about Towards an account of intuitiveness.

How older people account for their experiences with interactive technology (2007)
Journal Article
Turner, P., Turner, S., & Van de Walle, G. (2007). How older people account for their experiences with interactive technology. Behaviour and Information Technology, 26(4), 287-296. https://doi.org/10.1080/01449290601173499

We present a qualitative study, undertaken over a period of nine months, of older people facing the challenges of learning to use interactive technology, specifically personal computers (PCs) and the internet. We examine the range of causal explanati... Read More about How older people account for their experiences with interactive technology.