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Outputs (43)

Hybrid Servicescapes in Tourism and Hospitality (2024)
Book Chapter
Urquhart, E. (2024). Hybrid Servicescapes in Tourism and Hospitality. In N. Stylos, R. Rahimi, & P. Robinson (Eds.), Contemporary Marketing Management for Tourism and Hospitality (99-132). Palgrave Macmillan. https://doi.org/10.1007/978-3-031-65049-9_5

Bitner (1992, p. 65) defined the servicescape as “all of the objective physical factors that can be controlled by the firm to enhance (or constrain) employee and customer actions.” These include a series of environmental dimensions, namely ambient co... Read More about Hybrid Servicescapes in Tourism and Hospitality.

Lessons from the Past for the Future (2022)
Book Chapter
Victoria, M. (2022). Lessons from the Past for the Future. In M. Victoria (Ed.), Methodological Issues and Challenges in Researching Transculturally. Cambridge Scholars Publishing

Interpretative Tools (2022)
Book Chapter
Urquhart, E. (2022). Interpretative Tools. In D. Buhalis (Ed.), Encyclopedia of Tourism Management and Marketing. Edward Elgar Publishing

The entry focusses on a central activity, not only for visitor attractions, but for other leisure, tourism and destinations environments. Interpretation involves a variety of tools and techniques used to communicate the significance of assets within... Read More about Interpretative Tools.

The Nature and Role of Visitor Attraction (2022)
Book Chapter
Leask, A. (2022). The Nature and Role of Visitor Attraction. In A. Fyall, B. Garrod, A. Leask, & S. Wanhill (Eds.), Managing Visitor Attractions. (3rd). Routledge. https://doi.org/10.4324/9781003041948-2

Visitor attractions play a vital role in the development and success of tourism destination. The aim of this chapter is first to define the terms ‘visitor attraction’ and ‘tourism destination’, showing how they are distinct yet increasingly overlappi... Read More about The Nature and Role of Visitor Attraction.

Interpretation at heritage sites: Culloden Battlefield, UK (2022)
Book Chapter
Urquhart, E. (2022). Interpretation at heritage sites: Culloden Battlefield, UK. In A. Fyall, B. Garrod, A. Leask, & S. Wanhill (Eds.), Managing Visitor Attractions. (3rd edn). Routledge. https://doi.org/10.4324/9781003041948-28

This chapter presents a case study that explores heritage interpretation within the context of Culloden Battlefield, UK. The case will initially consider the challenges and issues inherent to the interpretation of sensitive heritage before exploring... Read More about Interpretation at heritage sites: Culloden Battlefield, UK.

Creating Dementia Friendly Destinations in Scotland (2021)
Book Chapter
Leask, A., Wardrop, K., Fyall, A., & Hansen, M. (2021). Creating Dementia Friendly Destinations in Scotland. In M. B. Duignan (Ed.), Managing Events, Festivals and the Visitor Economy: Concepts, Collaborations and Cases (17-36). CABI. https://doi.org/10.1079/9781789242843.0003

• Accessible tourism is an increasingly important sector of the tourism industry.
• The ageing population represents an under-developed and lucrative market.
• Globally 46 million people live with dementia, a number expected to triple by 2050.... Read More about Creating Dementia Friendly Destinations in Scotland.

Tourism, the tourist experience and postmodernity: theory, application and research (2021)
Book Chapter
Wight, C. (2021). Tourism, the tourist experience and postmodernity: theory, application and research. In R. Sharpley (Ed.), Routledge Handbook of the Tourist Experience (9-23). Routledge. https://doi.org/10.4324/9781003219866-3

This chapter introduces the concept of postmodernity as it relates to the tourism industry, and to tourism research. The aim is to offer students and academics interested in postmodern thinking for research and other purposes a synthesis of key theme... Read More about Tourism, the tourist experience and postmodernity: theory, application and research.

Marketing Archaeological Heritage for Tourism (2020)
Book Chapter
Fyall, A., Leask, A., & Barber, S. (2020). Marketing Archaeological Heritage for Tourism. In D. J. Timothy, & L. G. Tahan (Eds.), Archaeology and Tourism - Touring the Past (69-86). Channel View Publications

Abstract not available.

Events management education (2020)
Book Chapter
Barron, P., & Leask, A. (2020). Events management education. In S. J. Page, & J. Connell (Eds.), The Routledge Handbook of Events (287-305). (2nd). Routledge

Abstract not available.

Managing the co-creation of narratives in the heritage sector: The case of the Surgeons' Hall Museum, Edinburgh (2019)
Book Chapter
Urquhart, E., & Leask, A. (2019). Managing the co-creation of narratives in the heritage sector: The case of the Surgeons' Hall Museum, Edinburgh. In Experiential Consumption and Marketing in Tourism with a Cross-Cultural Context. Goodfellow Publishers

The objectives of this chapter are to:
- Link together theoretical approaches to storytelling and narrative creation with the co-creation of heritage experiences;
- Identify and discuss management practices and associated opportunities for narrati... Read More about Managing the co-creation of narratives in the heritage sector: The case of the Surgeons' Hall Museum, Edinburgh.

Digital Revolution or Plastic Gimmick? Authenticity in 3D Souvenirs (2018)
Book Chapter
Anastasiadou, C., & Vettese, S. (2018). Digital Revolution or Plastic Gimmick? Authenticity in 3D Souvenirs. In J. M. Rickly, & E. S. Vidon (Eds.), Authenticity & Tourism Materialities, Perceptions, Experiences (165-179). Emerald

Mass-market production of souvenirs, their disposability and their mixed up, interpretive styling may detach the tourist from
the actual experience. Conversely, it is the personal relationship that
is formed between the tourist and the souvenir tha... Read More about Digital Revolution or Plastic Gimmick? Authenticity in 3D Souvenirs.

Enhancing the Tourist Heritage Experience through In-Situ, Customisable 3D - Printed Souvenirs (2018)
Book Chapter
Anastasiadou, C., Vettese, S., & Calder, L. (2018). Enhancing the Tourist Heritage Experience through In-Situ, Customisable 3D - Printed Souvenirs. In L. Egberts, & M. D. Alvarez (Eds.), Heritage and Tourism : Places, Imageries and the Digital Age (151-171). Amsterdam University Press. https://doi.org/10.5117/9789462985353

This research set out to investigate whether technological innovations in design and the personalisation of tourist souvenirs through 3D printing, could offer opportunities to break away from stereotypically throwaway, low quality, mass manufactured... Read More about Enhancing the Tourist Heritage Experience through In-Situ, Customisable 3D - Printed Souvenirs.

Expert opinion: Trends and future of events. (2016)
Book Chapter
Robertson, M. (2016). Expert opinion: Trends and future of events. In D. Getz, & S. Page (Eds.), Event studies: theory, research and policy for planned events (84-87). (3). Routledge

No abstract available.

Every picture tells a story: using selfie-inspired activities to enhance social relations and encourage self-reflexivity. (2016)
Book Chapter
Victoria, M. (2016). Every picture tells a story: using selfie-inspired activities to enhance social relations and encourage self-reflexivity. In C. Penman, & M. Foster (Eds.), Innovations in learning and teaching. Merchiston Publishing

This chapter explores the results of a study in Thailand that capitalised on the popularity of the selfie, providing second-year English language students with an opportunity to practise their oral presentation and speaking skills. The selfie was use... Read More about Every picture tells a story: using selfie-inspired activities to enhance social relations and encourage self-reflexivity..

The Accidental Podcaster (2016)
Book Chapter
Robertson, S., & Sholl, S. (2016). The Accidental Podcaster. In C. Penman, & M. Foster (Eds.), Innovations in Learning and Teaching. Merchiston Publishing

The aim of this chapter is to explore student use of podcasts, employing longitudinal data from large cohorts to demonstrate to other teachers their potential as a relevant pedagogical tool. The study is novel insofar as it uses quantitative data fro... Read More about The Accidental Podcaster.

Developing a reflective and empirically informed undergraduate research methods module, including a worked exemplar. (2016)
Book Chapter
Murray, J. (2016). Developing a reflective and empirically informed undergraduate research methods module, including a worked exemplar. In C. Penman, & M. Foster (Eds.), Innovations in Learning and Teaching. Merchiston Publishing

Teaching research methods is challenging for both staff and students. With increasing expectations to teach a wider breadth of material, the balance and maintenance of sufficient depth becomes challenging. This chapter summarises the literature aroun... Read More about Developing a reflective and empirically informed undergraduate research methods module, including a worked exemplar..

Exploring intercultural awareness: international student mobility in China and the UK through a non-essentialist lens. (2016)
Book Chapter
Foster, M. (2016). Exploring intercultural awareness: international student mobility in China and the UK through a non-essentialist lens. In D. Velliaris, & D. Coleman-George (Eds.), Handbook of research on study abroad programs and outbound mobility (349-370). IGI Global

This chapter is focused on the increased internationalisation of teaching and learning in Higher Education (HE) worldwide (Knight 2006; Caruana & Spurling, 2007) and specifically the ambition to internationalise the student experience (Hyland et al.,... Read More about Exploring intercultural awareness: international student mobility in China and the UK through a non-essentialist lens..

Measurement and evaluation - Industry Voice. (2016)
Book Chapter
Robertson, M. (2016). Measurement and evaluation - Industry Voice. In Sport Facility and Event Management (270-271). Jones & Bartlett Learning

Evaluation is - and has been - vital in furthering the knowledge of the event manager, with findings sometimes affecting immediate plans (i.e., those occurring within 2 year) and sometimes affecting midrange plan (i.e, those occurring within 3 to 5 y... Read More about Measurement and evaluation - Industry Voice..