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Outputs (4)

Journal of Contemporary Hospitality management (2008)
Journal Article
D'Annunzio-Green, N., Maxwell, G., & Watson, S. (2008). Journal of Contemporary Hospitality management. International Journal of Contemporary Hospitality Management, 20(7), Article Whole journal

Collective Learning Processes and Human Resource Development (2008)
Journal Article
Garavan, T. N., & McCarthy, A. (2008). Collective Learning Processes and Human Resource Development. Advances in developing human resources, 10(4), 451-471. https://doi.org/10.1177/1523422308320473

Collective learning is important to both human resource development (HRD) researchers and practitioners. Collective learning is a broad term and includes learning between dyads, teams, organizations, communities, and societies. Most conceptions of co... Read More about Collective Learning Processes and Human Resource Development.

The Psychological Contract in Call Centres: An Employee Perspective (2008)
Journal Article
Cross, C., Barry, G., & Garavan, T. N. (2008). The Psychological Contract in Call Centres: An Employee Perspective. Journal of Industrial Relations, 50(2), 229-242. https://doi.org/10.1177/0022185607087899

The call centre industry is a relatively recent phenomenon, which has changed the face of the service sector (Frenkel et al., 1998). For a comparatively new contender it has created a large share of internal human resource problems. Common issues of... Read More about The Psychological Contract in Call Centres: An Employee Perspective.