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Outputs (8)

Restraining opportunism in hotel management contracts (2008)
Journal Article
Panvisavas, V., & Taylor, J. S. (2008). Restraining opportunism in hotel management contracts. Tourism and Hospitality Research, 8(4), 324-336. https://doi.org/10.1057/thr.2008.33

Management contracts are widely used throughout the world as a mechanism for separating the ownership of hotel properties and their management. The research reported here concerns how Thai hotel owners seek to control the international hotel chains w... Read More about Restraining opportunism in hotel management contracts.

Place, values, process and benefits: accounting for the social and cultural future of festivals (2008)
Presentation / Conference Contribution
Leask, A., Rogers, P., & Robertson, M. (2008, September). Place, values, process and benefits: accounting for the social and cultural future of festivals. Presented at Attractions and Events as Catalysts for Regeneration and Social Change,

This paper presents outcomes from a project established at the Centre for Festival and Event Management (CFEM) at Napier University Business School.
This set out to advance the methodologies and knowledge base of socio-cultural festival evaluation a... Read More about Place, values, process and benefits: accounting for the social and cultural future of festivals.

Work process knowledge and customer service excellence: lessons from the Scottish visitor attraction industry (2008)
Journal Article
Marr, S. (2008). Work process knowledge and customer service excellence: lessons from the Scottish visitor attraction industry. Managing Leisure, 13(3-4), 227-241. https://doi.org/10.1080/13606710802200910

This article illuminates what underpins customer service performance. In understanding the concept of ‘work process knowledge’ (WPK) and the factors that positively and negatively affect its development, the service sector manager possesses an effect... Read More about Work process knowledge and customer service excellence: lessons from the Scottish visitor attraction industry.

Reengineering “Authenticity”: Tourism Encounters with Cuisine in Rural Great Britain (2008)
Book Chapter
Wight, C. (2008). Reengineering “Authenticity”: Tourism Encounters with Cuisine in Rural Great Britain. In L. C. Rubin (Ed.), Food for thought: essays on eating and culture (153-165). McFarland & Company

Food and eating are firmly established components within the burgeoning mix of new ‘ethical’, culturally-concerned tourism experiences in the West. Perhaps as much as 25 per cent of total UK tourist expenditure is accounted for by food purchases (Hud... Read More about Reengineering “Authenticity”: Tourism Encounters with Cuisine in Rural Great Britain.

Managing Visitor Attractions (2008)
Book
Fyell, A., Garrod, B., Leask, A., & Wanhill, S. (Eds.). (2008). Managing Visitor Attractions. Elsevier

Visitor attractions represent a complex sector of the tourism industry and are the catalytic focus for the development of tourism infrastructure and services. As this area grows, there are still many questions to be answered and issues to be understo... Read More about Managing Visitor Attractions.

Tourism Geographies, Tourist Studies and the Turn towards Mobilities (2008)
Journal Article
Hannam, K. (2008). Tourism Geographies, Tourist Studies and the Turn towards Mobilities. Geography Compass, 2(1), 127-139. https://doi.org/10.1111/j.1749-8198.2007.00079.x

Tourism is frequently acclaimed as one of the world's largest and most pervasive industries. Research into tourism has grown rapidly in recent years with many new books and journals appearing. In particular, this article notes that perhaps three new... Read More about Tourism Geographies, Tourist Studies and the Turn towards Mobilities.