Hospitality retail operations types and styles in the management of human resources
(1998)
Journal Article
Lashley, C., & Taylor, S. (1998). Hospitality retail operations types and styles in the management of human resources. Journal of Retailing and Consumer Services, 5(3), 153-165. https://doi.org/10.1016/s0969-6989%2897%2900024-6
This article explores the relationship between the service operation type adopted by organisations and the style of human resource management (HRM) which best fits with it. The degree of standardisation and the level of tangibility in the service off... Read More about Hospitality retail operations types and styles in the management of human resources.