Outputs (51)

Hybrid Servicescapes in Tourism and Hospitality (2024)
Book Chapter
Urquhart, E. (2024). Hybrid Servicescapes in Tourism and Hospitality. In N. Stylos, R. Rahimi, & P. Robinson (Eds.), Contemporary Marketing Management for Tourism and Hospitality (99-132). Palgrave Macmillan. https://doi.org/10.1007/978-3-031-65049-9_5

Bitner (1992, p. 65) defined the servicescape as “all of the objective physical factors that can be controlled by the firm to enhance (or constrain) employee and customer actions.” These include a series of environmental dimensions, namely ambient co... Read More about Hybrid Servicescapes in Tourism and Hospitality.

Future trajectories for automated tourism and hospitality services (2024)
Book Chapter
Urquhart, E. (2024). Future trajectories for automated tourism and hospitality services. In S. Ivanov, & C. Webster (Eds.), Future Tourism in a Robonomic World. Channel View

Interpretative Tools (2022)
Book Chapter
Urquhart, E. (2022). Interpretative Tools. In D. Buhalis (Ed.), Encyclopedia of Tourism Management and Marketing. Edward Elgar Publishing

The entry focusses on a central activity, not only for visitor attractions, but for other leisure, tourism and destinations environments. Interpretation involves a variety of tools and techniques used to communicate the significance of assets within... Read More about Interpretative Tools.

Interpretation at heritage sites: Culloden Battlefield, UK (2022)
Book Chapter
Urquhart, E. (2022). Interpretation at heritage sites: Culloden Battlefield, UK. In A. Fyall, B. Garrod, A. Leask, & S. Wanhill (Eds.), Managing Visitor Attractions. (3rd edn). Routledge. https://doi.org/10.4324/9781003041948-28

This chapter presents a case study that explores heritage interpretation within the context of Culloden Battlefield, UK. The case will initially consider the challenges and issues inherent to the interpretation of sensitive heritage before exploring... Read More about Interpretation at heritage sites: Culloden Battlefield, UK.

The Nature and Role of Visitor Attraction (2022)
Book Chapter
Leask, A. (2022). The Nature and Role of Visitor Attraction. In A. Fyall, B. Garrod, A. Leask, & S. Wanhill (Eds.), Managing Visitor Attractions. (3rd). Routledge. https://doi.org/10.4324/9781003041948-2

Visitor attractions play a vital role in the development and success of tourism destination. The aim of this chapter is first to define the terms ‘visitor attraction’ and ‘tourism destination’, showing how they are distinct yet increasingly overlappi... Read More about The Nature and Role of Visitor Attraction.

Creating Dementia Friendly Destinations in Scotland (2021)
Book Chapter
Leask, A., Wardrop, K., Fyall, A., & Hansen, M. (2021). Creating Dementia Friendly Destinations in Scotland. In M. B. Duignan (Ed.), Managing Events, Festivals and the Visitor Economy: Concepts, Collaborations and Cases (17-36). CABI. https://doi.org/10.1079/9781789242843.0003

• Accessible tourism is an increasingly important sector of the tourism industry.
• The ageing population represents an under-developed and lucrative market.
• Globally 46 million people live with dementia, a number expected to triple by 2050.... Read More about Creating Dementia Friendly Destinations in Scotland.

Tourism, the tourist experience and postmodernity: theory, application and research (2021)
Book Chapter
Wight, C. (2021). Tourism, the tourist experience and postmodernity: theory, application and research. In R. Sharpley (Ed.), Routledge Handbook of the Tourist Experience (9-23). Routledge. https://doi.org/10.4324/9781003219866-3

This chapter introduces the concept of postmodernity as it relates to the tourism industry, and to tourism research. The aim is to offer students and academics interested in postmodern thinking for research and other purposes a synthesis of key theme... Read More about Tourism, the tourist experience and postmodernity: theory, application and research.

Marketing Archaeological Heritage for Tourism (2020)
Book Chapter
Fyall, A., Leask, A., & Barber, S. (2020). Marketing Archaeological Heritage for Tourism. In D. J. Timothy, & L. G. Tahan (Eds.), Archaeology and Tourism - Touring the Past (69-86). Channel View Publications

Abstract not available.

Managing the co-creation of narratives in the heritage sector: The case of the Surgeons' Hall Museum, Edinburgh (2019)
Book Chapter
Urquhart, E., & Leask, A. (2019). Managing the co-creation of narratives in the heritage sector: The case of the Surgeons' Hall Museum, Edinburgh. In Experiential Consumption and Marketing in Tourism with a Cross-Cultural Context. Goodfellow Publishers

The objectives of this chapter are to:
- Link together theoretical approaches to storytelling and narrative creation with the co-creation of heritage experiences;
- Identify and discuss management practices and associated opportunities for narrati... Read More about Managing the co-creation of narratives in the heritage sector: The case of the Surgeons' Hall Museum, Edinburgh.

Ethnography and autoethnography in ELT research: Querying the axiomatic (2019)
Book Chapter
Stanley, P. (2019). Ethnography and autoethnography in ELT research: Querying the axiomatic. In X. Gao (Ed.), Second Handbook of English Language Teaching. Springer

With a view to suggesting ways forward in qualitative ELT research, this chapter surveys two related fields of literature in order to question the taken-for-granted. The first field reviewed is ethnography and here the focus on its intellectual histo... Read More about Ethnography and autoethnography in ELT research: Querying the axiomatic.

Digital Revolution or Plastic Gimmick? Authenticity in 3D Souvenirs (2018)
Book Chapter
Anastasiadou, C., & Vettese, S. (2018). Digital Revolution or Plastic Gimmick? Authenticity in 3D Souvenirs. In J. M. Rickly, & E. S. Vidon (Eds.), Authenticity & Tourism Materialities, Perceptions, Experiences (165-179). Emerald

Mass-market production of souvenirs, their disposability and their mixed up, interpretive styling may detach the tourist from
the actual experience. Conversely, it is the personal relationship that
is formed between the tourist and the souvenir tha... Read More about Digital Revolution or Plastic Gimmick? Authenticity in 3D Souvenirs.

On the difficulties of writing about culture in autoethnography (2018)
Book Chapter
Stanley, P. (2018). On the difficulties of writing about culture in autoethnography. In P. Stanley, & G. Vass (Eds.), Questions of culture in autoethnography. Routledge

No abstract available.

Enhancing the Tourist Heritage Experience through In-Situ, Customisable 3D - Printed Souvenirs (2018)
Book Chapter
Anastasiadou, C., Vettese, S., & Calder, L. (2018). Enhancing the Tourist Heritage Experience through In-Situ, Customisable 3D - Printed Souvenirs. In L. Egberts, & M. D. Alvarez (Eds.), Heritage and Tourism : Places, Imageries and the Digital Age (151-171). Amsterdam University Press. https://doi.org/10.5117/9789462985353

This research set out to investigate whether technological innovations in design and the personalisation of tourist souvenirs through 3D printing, could offer opportunities to break away from stereotypically throwaway, low quality, mass manufactured... Read More about Enhancing the Tourist Heritage Experience through In-Situ, Customisable 3D - Printed Souvenirs.

Walking to heal or walking to heel? Contesting cultural narratives about fat women who hike and camp alone (2018)
Book Chapter
Stanley, P. (2018). Walking to heal or walking to heel? Contesting cultural narratives about fat women who hike and camp alone. In P. Stanley, & G. Vass (Eds.), Questions of culture in autoethnography (129-141). Routledge

No abstract available.

Documenting and Safeguarding Intangible Cultural Heritage: the Experience in Scotland (2017)
Book Chapter
McCleery, A., & Bowers, J. (2017). Documenting and Safeguarding Intangible Cultural Heritage: the Experience in Scotland. In M. L. Stefano, & P. Davis (Eds.), The Routledge Companion to Intangible Cultural Heritage (185-201). Routledge

No abstract available.

Expert opinion: Trends and future of events. (2016)
Book Chapter
Robertson, M. (2016). Expert opinion: Trends and future of events. In D. Getz, & S. Page (Eds.), Event studies: theory, research and policy for planned events (84-87). (3). Routledge

No abstract available.

Using heritage interpretation to manage visitors at film-induced tourism heritage attractions. (2016)
Book Chapter
Bakiewicz, J., Leask, A., Barron, P., & Rakić, T. (2016). Using heritage interpretation to manage visitors at film-induced tourism heritage attractions. In J. Albrecht (Ed.), Visitor Management in Tourism Destinations. CABI

No abstract available.

The Strength of Festival Ties: Social Network Analysis and the 2014 Edinburgh International Science Festival (2016)
Book Chapter
Jarman, D. (2016). The Strength of Festival Ties: Social Network Analysis and the 2014 Edinburgh International Science Festival. In L. PLatt, & I. R. Lamond (Eds.), Critical Event Studies (277-308). Palgrave Macmillan. https://doi.org/10.1057/978-1-137-52386-0_14

The development of event studies as a field of research and education has misunderstood and misrepresented the social networks that underpin the industry. Such relationships are too often characterised in terms of stakeholders, which prioritises inst... Read More about The Strength of Festival Ties: Social Network Analysis and the 2014 Edinburgh International Science Festival.

Measurement and evaluation - Industry Voice. (2016)
Book Chapter
Robertson, M. (2016). Measurement and evaluation - Industry Voice. In Sport Facility and Event Management (270-271). Jones & Bartlett Learning

Evaluation is - and has been - vital in furthering the knowledge of the event manager, with findings sometimes affecting immediate plans (i.e., those occurring within 2 year) and sometimes affecting midrange plan (i.e, those occurring within 3 to 5 y... Read More about Measurement and evaluation - Industry Voice..

Events, Visitor Attractions and The Event Attraction Continuum (2016)
Book Chapter
Weidenfeld, A., & Leask, A. (2016). Events, Visitor Attractions and The Event Attraction Continuum. In A. Weidenfeld, R. Butler, & A. M. Williams (Eds.), Visitor Attractions and Events: Locations and Linkages. Taylor & Francis

No abstract available.