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Outputs (3)

Restraining opportunism in hotel management contracts (2008)
Journal Article
Panvisavas, V., & Taylor, J. S. (2008). Restraining opportunism in hotel management contracts. Tourism and Hospitality Research, 8(4), 324-336. https://doi.org/10.1057/thr.2008.33

Management contracts are widely used throughout the world as a mechanism for separating the ownership of hotel properties and their management. The research reported here concerns how Thai hotel owners seek to control the international hotel chains w... Read More about Restraining opportunism in hotel management contracts.

Work process knowledge and customer service excellence: lessons from the Scottish visitor attraction industry (2008)
Journal Article
Marr, S. (2008). Work process knowledge and customer service excellence: lessons from the Scottish visitor attraction industry. Managing Leisure, 13(3-4), 227-241. https://doi.org/10.1080/13606710802200910

This article illuminates what underpins customer service performance. In understanding the concept of ‘work process knowledge’ (WPK) and the factors that positively and negatively affect its development, the service sector manager possesses an effect... Read More about Work process knowledge and customer service excellence: lessons from the Scottish visitor attraction industry.

Tourism Geographies, Tourist Studies and the Turn towards Mobilities (2008)
Journal Article
Hannam, K. (2008). Tourism Geographies, Tourist Studies and the Turn towards Mobilities. Geography Compass, 2(1), 127-139. https://doi.org/10.1111/j.1749-8198.2007.00079.x

Tourism is frequently acclaimed as one of the world's largest and most pervasive industries. Research into tourism has grown rapidly in recent years with many new books and journals appearing. In particular, this article notes that perhaps three new... Read More about Tourism Geographies, Tourist Studies and the Turn towards Mobilities.